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Chemistry Physics Mathematics personal tuitions ( also Home Tuitions / Coaching by Home Tutor with personal Attention ) are available in the Bannerghatta Road IIM ( south Bangalore ) region.

Contact mokshya@gmail.com

Prof. Subhashish and others are teaching ISEET Chemistry, Maths, Physics, AIEEE/IIT-JEE, CET and PU courses

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Students staying in J P Nagar, Bommanahalli, Nayak Layout, Poornima Nagar, Aradhana Layout, Shreyas Colony, Devarachikkahalli, Rukmaiah Layout, Viswapriya Nagar, Akshayanagar, Omkar Nagar, BTM, Shanthiniketan Layout, Madivala, Teacher’s Colony, Hogasandra, MICO Layout, Fortis Hospital, Anjanadri Layout, Apollo Hospital, Royal Lake Front, Royal Residency, Jayanagar, Vijaya Enclave, Sundaram Shetty Nagar, Duo Heights, Arekere, Begur Road, L&T South city, Dollar colony, Brigade Millennium, Kumaraswami Layout, Jarganahalli, Bendre Nagar, Srinidhi Layout, Mysore Bank Colony, Ramaiah Garden, Nobo Nagar, Adigas Restaurant Bannerghatta Road, Shankranthi Layout, Sarvabhouma Nagar, BTS Layout, Ayyappa Temple Shoba Apartments, Anugraha Layout, Neo Layout, Mahaveer Rhyolities, Akshaya Nagar, DLF Extention, new Dollar Colony,   etc can easily access this.

The schools and Institutions near by are Mitra Academy, St Pauls – Presidency School and College, Clarence High School, PSBB, Ryan International School, Sarala Birla Academy, BGS NPS,Brigade school, Shantiniketan, MG Infant, Deeksha Hosur Road, Nightingles English Highschool, Sri Venkateshwara Education Society, Oxford Engineering College, Lorven International Institute, Hill Top School, Karnataka Govt. High School, Christ Academy Hulahalli Koppa Road, Salonee School, Royal Convent School, St Francis School, Teresa Public School, Maaruthi Magnolia etc.

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Download the following FREE pdf e-Books ( Chapter wise / Topic wise solutions, Written by Prof. Subhashish Chattopadhyay SKMClasses Bangalore )

IIT-JEE, NCERT / CBSE, I.Sc., PU, Board exam, EAMCET, BITS Chemistry Books with lots of Examples ( Free pdf download of Chemistry Books, Chapter wise / Topic wise Questions and Solutions )

8 ] CBSE 12 & IIT-JEE Chemistry Survival Guide-Stoichiometry Titration by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Stoichiometry Titration ” for IIT-JEE, I.Sc., CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 and IIT-JEE Chemistry Survival Guide-Stoichiometry Titration by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Chemistry IGCSE IB AP-Chemistry, CET, VIT, Manipal, SRM and other exams.

This e-Book covers several examples of Stoichiometry Titrations, Heating effects in several salts, colours or colors of the precipitates, Empirical formulae calculation, Limiting reagents, Titration examples, Equivalent weight, milli-equivalent weight, What mass or moles is reacting with how much ? How much is oxidised ? How much is Reduced ? Several Complicated examples and many more, and various incomplete dictionary kinds of collection for  Course of IIT-JEE, AIEEE, CET, etc with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions. Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions.

CBSE 12 & IIT-JEE Chem Survival Guide-Stoichiometry Titration by Prof. Subhashish

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7 ] CBSE 12 & IIT-JEE Chemistry Survival Guide-Redox Reactions by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Redox Reactions ” for IIT-JEE, I.Sc., CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 and IIT-JEE Chemistry Survival Guide-Redox Reactions by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Chemistry IGCSE IB AP-Chemistry, CET, VIT, Manipal, SRM and other exams.

This e-Book covers more than 60 examples of Redox Reactions, Several Complicated examples and many more, and various incomplete dictionary kinds of collection for  Course of IIT-JEE, AIEEE, CET, etc with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions. Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions.

CBSE 12 & IIT-JEE Chem Survival Guide-Redox Reactions by Prof. Subhashish

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6 ] CBSE 12 & IIT-JEE Chemistry Survival Guide-Electrochemistry by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Electrochemistry ” for IIT-JEE, I.Sc., CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 and IIT-JEE Chemistry Survival Guide-Electrochemistry by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Chemistry IGCSE IB AP-Chemistry, CET, VIT, Manipal, SRM and other exams.

This e-Book covers Electrochemistry, Oxidation Potential, Reduction Potential, Electrode Potential, Reactivity Series, Battery, Nernst Equation, Variation of Voltage with concentration, Electrolyte, Electrolysis, Salt Bridge, Daniel Cell, Primary Cell, Secondary Cell, Galvanic Cell, Electrolytic Cell, Conductivity, Kohlrausch’s Law and many more, and various incomplete dictionary kinds of collection for  Course of IIT-JEE, AIEEE, CET, etc with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions. Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions.

CBSE 12 & IIT-JEE Chem Survival Guide-ElectroChemistry by Prof. Subhashish

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5 ] CBSE 12 & IIT-JEE Organic Chemistry Survival Guide-Reduction Methods by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Reduction Methods ” for IIT-JEE, I.Sc., CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 and IIT-JEE Organic Chemistry Survival Guide-Reduction Methods by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Chemistry IGCSE IB AP-Chemistry, CET, VIT, Manipal, SRM and other exams.

This e-Book covers Various kinds of Reduction Methods in Organic Chemistry. Covers Gilmann’s Reagent, Grignard Reagent, Trimethyl Silyl Iodide, Silyl Wittig Reaction, Hydrogen with Ni, Zn, Pd Palladium, Bakers Yeast, Wolf Kishner, Wilkinson’s Catalyst, Birch Reduction, Lindlar’s Catalyst, Benkeser Reduction, Reduction with HCO2H, Sodium Boro Hydride NaBH4, Veils Meier Reaction, Luche’s Reagent, Super Hydride, Sodium Cyno boro hydride, Dibal H, Adams Catalyst, Rosen Mund Reduction, Various Lithium Aluminium Hydrides, NaNH2,  and many more, and various incomplete dictionary kinds of collection for  Course of IIT-JEE, AIEEE, CET, etc with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions. Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions.

CBSE 12 & IIT-JEE Organic Chem Survival Guide-Reduction methods by Prof. Subhashish

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4 ] CBSE 12 & IIT-JEE Organic Chemistry Survival Guide-Oxidation Methods by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Oxidation Methods ” for IIT-JEE, I.Sc., CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 and IIT-JEE Organic Chemistry Survival Guide-Oxidation Methods by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Chemistry IGCSE IB AP-Chemistry, CET, VIT, Manipal, SRM and other exams.

This e-Book covers Various kinds of Oxidation Methods in Organic Chemistry. Covers Sarett’s Reagent, PCC, Chromium Oxide, Osmium Oxide, Manganese Oxide, Silver oxides, Ruthenuim Oxide, Hydrogen Peroxide, Selenium dioxide, KMnO4, Jones, Julia Colonna, DCC, Corey’s, Moffats, Ley Oxidation, MPV, Fetizon, Frmy’s Salt, Elbs Persulphate Oxidation, Sodiumperiodate, Palladium Chloride, Copper Chloride, Sharpless epoxidation, and many more, and various incomplete dictionary kinds of collection for  Course of IIT-JEE, AIEEE, CET, etc with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions.Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions.

CBSE 12 & IIT-JEE Organic Chem Survival Guide-Oxidation methods by Prof. Subhashish

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3 ] CBSE 12 & IIT-JEE Chem Survival Guide-Bonds & Structure by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Bonds & Structures ” for IIT-JEE, I.Sc., CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 and IIT-JEE Chem Survival Guide-Bonds & Structures by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Chemistry IGCSE IB AP-Chemistry, CET, VIT, Manipal, SRM and other exams.

This e-Book covers Various kinds of Bonds and Structures in Chemistry. Covers Sigma, Pi, Delta, Back Bonding, Coordinate or Dative Bond, Eta Bond, Hydrogen Bond, London forces, and many more, and various incomplete dictionary kinds of collection for  Course of IIT-JEE, AIEEE, CET, etc with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions.Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions.

CBSE 12 & IIT-JEE Chem Survival Guide-Bonds & Structure by Prof. Subhashish

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2 ] CBSE 12 & IIT-JEE Chem Survival Guide-Elements & Properties by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Elements & Properties ” for IIT-JEE, I.Sc., CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 and IIT-JEE Chem Survival Guide-Elements & Properties by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Chemistry IGCSE IB AP-Chemistry, CET, VIT, Manipal, SRM and other exams.

This e-Book covers Elements & Their Properties in Chemistry. Covers the discoveries by spectral Analysis, Named after smell, places, people etc. Various compounds, tests, properties, and various incomplete dictionary kinds of collection for  Course of IIT-JEE, AIEEE, CET, etc with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions.Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions.

CBSE 12 & IIT-JEE Chem Survival Guide-Elements & Properties by Prof. Subhashish

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1 ] CBSE 12 & IIT-JEE Chem Survival Guide-Empirical Formulae by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Empirical Formulae ” for IIT-JEE, I.Sc., CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 and IIT-JEE Chem Survival Guide-Empirical Formulae by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Chemistry IGCSE IB AP-Chemistry, CET, VIT, Manipal, SRM and other exams.

This e-Book covers various kinds of Empirical Equations in Chemistry. These equations are formed by experiments, and graph plotting. In some rare cases the Theory was developed later. Covers Slater’s rule, Shielding, Finding Electronegativity values by Allred and Rochow’s empirical formula, Moseley’s Law, Trouton’s law, Einstein-Debey equation (Dulong & Petit), Reynolds number, Raoult’s law, Variation of viscosity with temperature, Arrhenius model, Williams-Landel-Ferry model, Masuko and Magill model, Walther formula, Wright model, Seeton model, Variation of surface tension with temperature, Eotvos equation, Guggenheim-Katayama equation, Debye-Huckel-Onsager theory of conductivity of ions in dilute solutions, Liquid drop model of Nucleus, Nuclear Shell Model, Ionic character percentage of a diatomic molecule, and various incomplete dictionary kinds of collection for  Course of IIT-JEE, AIEEE, CET, etc with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions.Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions.

CBSE 12 & IIT-JEE Chem Survival Guide-Empirical Formulae by Prof. Subhashish

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IIT-JEE, NCERT / CBSE, I.Sc., PU, Board exam, EAMCET, BITS Math Books with lots of Questions and Solutions, Examples ( Free pdf download of Math Books, Chapter wise / Topic wise Solutions )

4 ] CBSE 12 & IIT-JEE Math Survival Guide-Indefinite Integrals by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Indefinite Integrals & Calculus” for IIT-JEE, I.Sc. , CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 Math Survival Guide-Indefinite Integrals by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Maths IGCSE IB AP-Mathematics and other exams.

1

This e-Book covers Indefinite Integrals with lots of Video explanations. The classroom teaching videos can be seen by clicking on the given links. The videos can be downloaded also. Hundreds of tricky problems solved.  Rules / Tricks / Properties of Indefinite Integrals, with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions. Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions. R D Sharma Solutions, R S Aggarwal’s Solutions.

CBSE 12 & IIT-JEE Math Survival Guide-Indefinite Integrals by Prof. Subhashish

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3 ] CBSE 12 & IIT-JEE Math Survival Guide-Area & Volume by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Area and Volume ” for IIT-JEE, I.Sc. , CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 and IIT-JEE Math Survival Guide-Area and Volume by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Maths IGCSE IB AP-Mathematics and other exams.

This e-Book covers various kinds of graphs, such as graph of Ln x, ( ln x )/x, x Ln x, floor x [ x ] , Shifting of graphs, roots of Quadratic, cubic, and other higher powers of x ( polynomials ), asymptotes, ( How to find Asymptotes ) etc. Volume by revolution and hundereds of Area problems of IIT-JEE, AIEEE, CET, etc with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions.Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions. R D Sharma Solutions, R S Aggarwal’s Solutions.

CBSE 12 & IIT-JEE Math Survival Guide-Area & Volume by Prof. Subhashish

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2 ] CBSE 12 & IIT-JEE Math Survival Guide-Definite Integrals by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Definite Integrals ” for IIT-JEE, I.Sc. , CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 Math Survival Guide-Definite Integrals by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Maths IGCSE IB AP-Mathematics and other exams.

CBSE 12 & IIT-JEE Math Survival Guide-Definite Integrals by Prof. Subhashish

This e-Book covers Definite Integrals with [ x ] greatest integer functions, { x } fraction function, Max and Min functions. Gamma function, Beta function, Integration after converting to Complex number, Leibnitz forms of Differentiating Integrals, L Hospital’s rule applied to limits with Integrals, Inequalities of Integrals, Rules / Tricks / Properties of Definite Integrals, with CBSE, AIEEE, IIT-JEE ( Main and Advanced ) Problems and Solutions.Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions. R D Sharma Solutions, R S Aggarwal’s Solutions.

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1 ]  CBSE 12 Math Survival Guide-Differential Equations by Prof. Subhashish Chattopadhyay

Description – “Spoon Feeding Differential Equations ” for IIT-JEE, I.Sc. , CBSE, Karnataka PU, State Boards etc. CBSE Standard 12 Math Survival Guide-Differential Equations by Prof. Subhashish Chattopadhyay SKMClasses Bangalore Useful for I.Sc. PU-II AP-Maths IGCSE IB AP-Mathematics and other exams.

CBSE 12 & IIT-JEE Math Survival Guide-Differential Equations by Prof. Subhashish

This e-Book covers all kinds of Differential equations, and methods to solve them. There is a priority checklist for the approach to be taken for solving the problems. Covers ISc, CBSE. AIEEE, IIT-JEE problems, Linear, Homogeneous, Variable separable by substitution, Exact, Reducible to exact, Bernoulli, Integrating Factors or Multiplying Factors, even Clairaut’s Differential Equations ( IIT-JEE 1999, Bihar CEE 1999 ). Includes NCERT / CBSE Text Book Solutions, Chapter wise Solutions, AIEEE ( Now known as IIT-JEE main ) Solutions, Roorkey Entrance Exam Solutions, EAMCET Solutions. R D Sharma Solutions, R S Aggarwal’s Solutions.

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https://zookeepersblog.wordpress.com/some-points-which-i-wish-all-my-new-prospective-students-know/

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Many more free pdf e-Books are available at ( such as H C Verma Concepts of Physics Solutions, Arihant Books, free download eBooks for IIT JEE guides, AIEEE IIT JEE advanced Chapter wise solutions, preparation materials )

https://skmclasses.wordpress.com/books-for-you-physics-maths-chemistry-free-download-from-skm-classes-south-bangalore/

1 ] A Guide Book to Mechanism in Organic Chemistry by Peter Sykes

A_GUIDE_BOOK_TO_MECHANISM_IN_ORGANIC_CHEMISTRY

2 ] Nomenclature of Inorganic Chemistry – IUPAC Recommendations 2005

Nomenclature of Inorganic Chemistry – IUPAC Recommendations 2005

3 ] Linear Algebra For Dummies

Linear Algebra For Dummies

4 ] Calculus Workbook For Dummies

Calculus Workbook For Dummies

5 ] Differential Equations For Dummies

Differential_Equations_For_Dummies

6 ] Linear Algebra by Jim Hefferon

Linear Algebra

7 ] Mathematics – Puzzles from around the world

Mathematics—Puzzles-from-around-the-world

8 ] Graph Theory by Reinhard Diestel

Graph Theory

9 ] Electronics for Dummies

Electronics for Dummies

10 ] Electronics Projects for Dummies

Electronics Projects For Dummies

11 ] Physics For Dummies

Physics For Dummies

12 ] Physics Workbook For Dummies

Physics Workbook For Dummies

13 ] Inorganic Chemistry James E. House

Inorganic Chemistry James E. House

14 ] Inorganic Chemistry by Cox

Inorganic Chemistry by Cox

15 ] Inorganic Chemistry 5th Edition Miessler

Inorganic Chemistry 5th Edition Miessler

16 ] Fundamentals of Organic Chemistry Solomon

Fundamentals of Organic Chemistry Solomon

17 ] Illustrated Guide to Home Chemistry Experiments

Illustrated Guide to Home Chemistry Experiments

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You can advertise for free to sell your House at free4u.info

Professor Subhashish Chattopadhyay is providing a Social Service for all in Bangalore, to advertise for Free

If you want to sell your Car, why do you have to pay 2% to a Broker or to a website ?

You can advertise for free to sell your Car at free4u.info

Professor Subhashish Chattopadhyay is providing a Social Service for all in Bangalore, to advertise for Free

If you are looking for Organ Donation, where do you ask ? Where do you want to put up your requirements ? Do you give costly ads ?

You can advertise or Post Classifieds for free at free4u.info

Professor Subhashish Chattopadhyay is providing a Social Service for all in Bangalore, to advertise for Free. Post all kinds of Classified ads and Requirements for FREE.

If you are a Tutor, or a Shopkeeper, or a Teacher, or a Cook, or a Gardener, or a Dog Trainer ….. or something something something….. How can you afford costly ads ? Post your requirements for free at free4u.info     Advertise yourself free at free4u.info     Doing a garage sell …. Tell all for free at free4u.info

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Professor Subhashish Chattopadhyay is providing a Social Service for all in Bangalore, to advertise for Free. Post all kinds of Classified ads and Requirements for FREE. Following Categories and Subcategories will surely help you. This is not an exhaustive list. You can give general requirements as well. Post all your skills. Post all your needs. Looking for a job ? You can post your profile as well.

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2a Many heads of giraffes

Simplified Knowledge Management Classes

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🙂
Do you want to make money working at home ?
see http://skmclasses.weebly.com/jobs.html

search for videos in http://www.skmclasses.kinja.com

you will get most videos. I say most because I do not upload all videos that I make. I have many more videos which are not in the net.

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2i Twins born 87 days apart

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The following Videos are available for you ( As of Now ). These explain tricky Physics and Mathematics Numericals.

Eventually I will try to give Videos for full course here for you.

These covers PU ( Pre University courses, school / college ) courses, IIT JEE, AIEEE ( All India Engineering Entrance Examination ) , CET ( Combined Engineering Test ), AIPMT ( All India Pre Medical Test ), ISc ( Intermediate Science / Indian School Certificate Exam ), CBSE ( Central Board Secondary Exam ), Roorkey Joint Entrance Test Questions ( Discontinued since 2002 ), APhO ( Asian Physics Olympiad ), IPhO ( International Physics Olympiad ), IMO ( International Mathematics Olympiad ) , NSEP ( National Standard Exam in Physics ), RMO ( Regional Math Olympiad , India ), INMO ( Indian National Maths Olympiad ), Irodov Solutions, Prof. H C Verma ( Concepts of Physics ) Solutions etc.

( You can see the history of Indian Participation in various Olympiads at ->
https://zookeepersblog.wordpress.com/indian-participation-in-ipho-icho-ibo-and-astronomy-olympiad/ )

[ In each of these videos there is at-least 1 or more errors. Please tell me about those ]

search for videos in http://www.skmclasses.kinja.com
You should get to see all the Uploaded videos. Though we have many more study videos.

Thanks and Regards
Zookeeper ;-D Subhashish Chattopadhyay

[ I suggest you see the videos starting with 1- first then starting with 2- ….. in that sequence. ]

[ Tell your friends about this link if you liked the videos ]

In case of doubts or suggestions, Please send me email at mokshya@gmail.com

search for videos in http://www.skmclasses.kinja.com

Answers to -> Frequently Asked Questions ( FAQ ) [ commonly asked intelligent Questions 🙂 ]

( You can see the history of Indian Participation in various Olympiads at -> https://zookeepersblog.wordpress.com/indian-participation-in-ipho-icho-ibo-and-astronomy-olympiad/ )

[ In each of these videos there is at-least 1 or more errors. Please tell me about those ]

In youtube if you search as ” Dezrina ” or ” Zookeeper Physics ” you should get to see all the Uploaded videos. Though we have many more study videos.

Thanks and Regards
Zookeeper ;-D    Subhashish Chattopadhyay

2b Human Toilets

[ I suggest you see the videos starting with 1- first then starting with 2- ….. in that sequence. ]

[ Tell your friends about this link if you liked the videos ]

In case of doubts or suggestions, Please send me email at    mokshya@gmail.com

In youtube you can search for Dezrina as these have been uploaded with this login-id. or search for ” Zookeeper IIT JEE Physics “

Answers to -> Frequently Asked Questions ( FAQ ) [ commonly asked intelligent Questions 🙂  ]

2y Rare flower

1 ) How do I prepare for IIT ?

Ans : – See the videos made by me ( search for videos in http://www.skmclasses.kinja.com
Though we have many more which have not been uploaded ). While watching the videos, take notes and try to solve the problems yourself by pausing the video. Tell me if any calculation is wrong. See the videos with 1- first then 2- and so on. Write to IAPT Kothrud, Pune office to buy ( 150 Rs approx ) the book with previous papers of NSEP ( National Standard Exam in Physics – The 1st level ), INPhO ( Indian National Physics Olympiad – 2nd level ). Prepare with these and see how much you are scoring. You can guess your ALL INDIA rank easily from NSEP, and INPhO rank. Since 1998 the IIT JEE toppers have been mostly representing India in IPhO.

2h saturn storm

2 ) Which codec and Player do I use to see the videos ?

Ans : – You can use GOM Player, or VLC Player. You have to have good speakers with filters or good earphones with filters. We have checked mostly it is OK with these. ( If you are depending only on your embedded speakers of computer /screen / keyboard then there may be extra distortions. As these speakers are often not of good Quality. Also install latest KL Codecs ) In any case reduce the volume see the board, imagine sitting in the last bench and solving the problems of your own. See if your solution differs anywhere with the scribbles on the board.

2n Antartica low temperature record -135.8 degrees

3 ) Why are you giving these ( high Quality ) lecture for free ?

Ans : Well there are lot of good things free in this world. Linux, My-SQL, Open-Office ….. Go to sourceforge and get thousands of high quality software free along with source code. Yes all officially free …. Why do you think Richard Stallman, Zimmerman, ….. etc are considered Guru philosophers ? In Punjab and Gurudwaras worldwide there are so many Langars where you get better food than Restaurants. ….. why ? Why do you have Dharmasalas and subsidized rest rooms near hospitals / Famous Temples / various places ? in Iftar party anyone can eat for free …. why ?

I am teaching since 1989 I have observed most students can do much better if they have the self motivation to solve and practice. Cheap books are available in second hand bookstalls, where you get thousands of Numericals to solve ….. but most students will like to blow their time going and coming for tuition, travel time …. TV for hours and hours watching cricket / Tennis games, playing computer games …. My free lectures are not going to make much difference in spending of unnecessary money for coaching ….. I know very well , how much people enjoy …. ! spending unnecessarily !!

Do you know that there are NO poor / needy students in Bangalore.

Sometime back I had tried to teach for IIT JEE FREE. Discussed with a few NGOs and social service guys. Arranged rooms but got only 1 student. We had informed many people in many ways to inform students …. We did not get students who are ready to learn for free. So I am sure these lectures are NOT FREE. If anyone learns from these, s/he changes and that’s the gain / benefit. This change ( due to learning ) is very costly …. Most do not want to learn ………..

search for videos in http://www.skmclasses.kinja.com
You will get most videos. I say most because I do not upload all videos that I make. I have many more videos which are not in the net.

🙂

2u Your Granny in front of the dressing table mirror

4 ) How can I get all your lectures ?

Ans : – Apart from my lectures there are approx 700 GB of PCM ( Phy, Chem, Math ) lectures. It takes approx 3 years of continuous download from scattered sources. I have ( 20,000 )Thousands of these. You can take ALL of them from me in an external 1 TB hard disk, instead of spending so much money and time again for downloading. These cover ( by Various Professors ) everything of Chemistry, Physics, Maths… Lot of this is from outside India … as foreigners have much wider heart than Indians ( as most of GNU / open source software have been developed by Non-Indians ). I observed the gaps in these videos, and thus I am solving IIT, APhO, Roorkey, IPhO Numericals. Videos made by me along with these videos gives a complete preparation.

Send me a mail at mokshya@gmail.com to contact me.

search for videos in http://www.skmclasses.kinja.com
You will get most videos. I say most because I do not upload all videos that I make. I have many more videos which are not in the net.

🙂

2s seeing from the back Ladies

Send me a mail at          mokshya@gmail.com          to contact me.

In youtube  search for Zookeeper Dezrina     you will get most videos. I say most because I do not upload all videos that I make. I have many more videos which are not in the net.

5 ) How do you get benefited out of this ?

Ans :- If anyone learns we all will have better people in this world. I will have better “ YOU “.

6 ) Why do you call yourself a Zookeeper ?

Ans :- This is very nicely explained at

https://zookeepersblog.wordpress.com/z00keeper-why-do-i-call-myself-a-zoookeeper/

2v start of enticing

7 ) Where do you stay ?

Ans :- Presently I am in Bangalore.

🙂

8 ) If I need videos in a few topics can you make them for me ?

Ans :- We actively answers doubts at doubtpoint.
see http://skmclasses.weebly.com/doubtpoint.html
In case you appreciate our time and efforts involved in answering complicated Questions, then get Quality answers at doubtpoint.

🙂

9 ) Why did you write an article saying there are No Poor students ?

Ans :- There are lots of NGOs and others working for rural / poor children education at lower classes. While very less effort is on for std 9 till 12. Also see the answer in question number ( 3 ) above. In more than 2 decades of teaching I never met a Poor child who was seriously interested in ( higher ) studies. As I have a mind / thinking of a ” Physicist “, I go by ” Experimental Observation “.

It is not about what is being said about poor in media / TV etc, or ” what it should be ” ( ? ) …. It is about what I see happening. Also to add ( confuse ? you more )…. You must be knowing that in several states over many years now girl students have better ( by marks as well as by pass percentage ) result in std 10 / Board Exams….. well but NEVER a girl student came FIRST in IIT JEE … why ? [ The best rank by a Girl student is mostly in 2 digits, very rarely in single digit ] ????? So ????

🙂

10 ) How much do I have to study to make it to IIT ?

Ans :- My experience of Teaching for IIT JEE since 1989, tells me, Total 200 hours per subject ( PCM ) is sufficient. If you see my Maths and Physics videos, each subject is more than 200 hours. So if someone sees all the videos diligently, takes notes and remembers, …… Done.

🙂

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🙂

3d Rare parrot flower pink red

11 ) What is EAMCET ?

Ans :- Engineering Agriculture and Medicine Common Entrance Test is conducted by JNT University Hyderabad on behalf of APSCHE. This examination is the gateway for entry into various professional courses offered in Government/Private Colleges in Andhra Pradesh.

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12 ) In your videos are you covering other Exams apart from IIT ?

Ans : – Yes. See many videos made by solving problems of MPPET, Rajasthan / J&K CET, UPSEAT ( UPES Engineering Aptitude Test ), MHCET, BCECE ( Bihar Combined Entrance Competitive Examination Board ), WB JEE etc

🙂

13 ) What is SCRA ?

Ans : – Special Class Railway Apprentice (SCRA) exam is conducted by Union Public Service Commission (UPSC) board, for about 10 seats.That translates into an astonishing ratio of 1 selection per 10,000 applicants. The SCRA scheme was started in 1927 by the British, to select a handful of most intelligent Indians to assist them in their Railway Operations, after training at their Railway’s largest workshop, i.e. Jamalpur Workshop, and for one year in United Kingdom. The selected candidates were required to appear in the Mechanical Engineering Degree Examination held by Engineering Council (London).

Thanks for your time. To become my friend in google+ ( search me as mokshya@gmail.com and send friend request )

Read http://edge.org/responses/what-scientific-concept-would-improve-everybodys-cognitive-toolkit
🙂
The following video is a must see for full CO2 cycle, plates of Earth, Geological activities, stability of weather
http://www.youtube.com/watch?v=oIuoNtRBG4w

🙂
Article in Nature says CO2 increase is good for the trees
http://thegwpf.org/science-news/6086-co2-is-greening-the-planet-savannahs-soon-to-be-covered-by-forests.html
🙂
http://climaterealists.com/index.php?id=9752

BBC documentary Crescent and Cross shows the 1000 years of fight between Christians and Muslims. Millions have been killed in the name of Religion. To decided whose GOD is better, and which GOD to follow. The fight continues.

Summary of Women

🙂
The Virus of Faith
http://www.youtube.com/watch?v=scarHc8RA0g

🙂
The God delusion
http://www.youtube.com/watch?v=LVr9bJ8Sctk

🙂
cassiopeia facts about evolution

Intermediate Fossil records shown and explained nicely Fossils, Genes, and Embryos http://www.youtube.com/watch?v=fdpMrE7BdHQ

The Rise Of Narcissism In Women
http://www.youtube.com/watch?v=wZHKCbHGlS0

🙂
13 type of women whom you should never court
http://timesofindia.indiatimes.com/life-style/relationships/man-woman/13-Women-you-should-never-court/articleshow/14637014.cms

🙂
Media teaching Misandry in India

http://www.youtube.com/watch?v=-M2txSbOPIo

Summary of problems with women
http://problemwithwomentoday.blogspot.in/2009/12/problem-with-women-today-what-in-hell.html

🙂
Eyeopener men ? women only exists
http://www.youtube.com/watch?v=6ZAuqkqxk9A

🙂
Each of you is an Activist in some way or other. You are trying to propagate those thoughts, ideas that you feel concerned / excited about.

Did you analyze your effectiveness ?

http://www.youtube.com/watch?v=61qn7S9NCOs
Culturomics can help you

😀

3f Rare white flower

The following video is a must see for full CO2 cycle, plates of Earth, Geological activities, stability of weather
http://www.youtube.com/watch?v=Qtv_JD_I5X8
🙂
Article in Nature says CO2 increase is good for the trees http://thegwpf.org/science-news/6086-co2-is-greening-the-planet-savannahs-soon-to-be-covered-by-forests.html

3h Gecko ollinating a pink red flower

Ice cap variations, Temperature and humidity fluctuations nicely explained
http://www.youtube.com/watch?v=pz-w4NWRObw
http://climaterealists.com/index.php?id=9752

BBC documentary Crescent and Cross shows the 1000 years of fight between Christians and Muslims. Millions have been killed in the name of Religion. To decided whose GOD is better, and which GOD to follow. The fight continues.

http://www.youtube.com/watch?v=zqK-RuntywY

2c Twins born 87 days apart

The Virus of Faith
http://www.youtube.com/watch?v=scarHc8RA0g

🙂

The God delusion
http://www.youtube.com/watch?v=LVr9bJ8Sctk

🙂

cassiopeia facts about evolution  http://www.youtube.com/watch?v=K7tQIB4UdiY

🙂
Intermediate Fossil records shown and explained nicely Fossils, Genes, and Embryos http://www.youtube.com/watch?v=fdpMrE7BdHQ

3b rare flower

The Rise Of Narcissism In Women

http://www.youtube.com/watch?v=wZHKCbHGlS0
13 type of women whom you should never court

http://timesofindia.indiatimes.com/life-style/relationships/man-woman/13-Women-you-should-never-court/articleshow/14637014.cms
Media teaching Misandry in India

www.youtube.com/watch?v=-M2txSbOPIo

Summary of problems with women

http://problemwithwomentoday.blogspot.in/2009/12/problem-with-women-today-what-in-hell.html
Eyeopener men ? women only exists

www.youtube.com/watch?v=6ZAuqkqxk9A
Most unfortunate for men

http://www.youtube.com/watch?v=73fGqUwmOPg

🙂

3a Rare pink violet flower

🙂
Each of you is an Activist in some way or other. You are trying to propagate those thoughts, ideas that you feel concerned / excited about. Did you analyze your effectiveness ?

http://www.youtube.com/watch?v=61qn7S9NCOs

Culturomics can help you

😀

see how biased women are. Experimental proof. Women are happy when they see another woman is beating a man ( see how women misbehave with men )
www.youtube.com/watch?v=LlFAd4YdQks

3t rare flower

see detailed statistics at http://www.youtube.com/watch?v=5lHmCN3MBMI

An eye opener in Misandry http://www.youtube.com/watch?v=YiTaDS_X6CU

My sincere advice would be to be EXTREMELY careful ( and preferably away ) of girls. As girls age; statistically certain behavior in them has been observed. Most Male can NOT manage those behaviors… Domestic violence, divorce etc are rising very fast. Almost in all cases boys / males are HUGE loosers. Be extremely choosy ( and think from several angles ) before even talking to a girl. https://zookeepersblog.wordpress.com/save-the-male/

How women manipulate men

http://www.angryharry.com/esWomenManipulateMen.htm

Gender Biased Laws in India https://zookeepersblog.wordpress.com/biased-laws/

3u rare flower

Violence against Men

http://www.youtube.com/watch?v=MLS2E-rRynE
Only men are victimised

http://www.youtube.com/watch?v=4JA4EPRbWhQ

Men are BETTER than women

http://www.menarebetterthanwomen.com/
see

http://www.youtube.com/watch?&v=T0xoKiH8JJM#!
Male Psychology

http://www.youtube.com/watch?v=uwxgavf2xWE

Women are more violent than men

http://www.independent.co.uk/news/uk/home-news/women-are-more-violent-says-study-622388.html

Misandry in Media

http://www.youtube.com/watch?v=j7U0r7vIrgM
In the year 2010, 168 men ended their lives everyday ( on average ). More husbands committed suicide than wives.

http://www.rediff.com/news/report/ncrb-stats-show-more-married-men-committing-suicide/20111028.htm

It is EXTREMELY unfortunate that media projects men as fools, women as superiors, Husbands as servants, and replaceable morons. In ad after ad worldwide from so many companies, similar msg to disintegrate the world is being bombarded. It is highly unacceptable misandry

http://www.youtube.com/watch?v=oq14WHkFq30

3v rare violet flower

It is NOT at all funny that media shows violence against MEN. Some advertisers are trying to create a new ” Socially acceptable culture ” of slapping Men ( by modern city women ). We ( all men ) take objection to these advertisements. We oppose this Misandry bad culture. Please share to increase awareness against Men bashing

http://www.youtube.com/watch?v=D8ecN2rh0uU

🙂

Think what are you doing … why are you doing ?

http://www.youtube.com/watch?v=qp0HIF3SfI4

Every Man must know this …

http://www.youtube.com/watch?v=cIFmQHJEG1M
Manginas, White Knights, & Other Chivalrous Dogs

http://www.youtube.com/watch?v=oXQDtBT70B8

!

3q rare flower
!
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………/…..(6…_…6)….\
………\……..(..0..)….;../
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…./……’###.,.–.,.###.’…\
….\__))####’#’###(((__/
……##### u r #####
……..### SWEET. ###
……/….#########…\
..__\…..\..######/…../
(.(.(____)….`.#.´..(____).).)

3x rare red cylindrical flower

NIBM ASSIGNMENT FOR Fourth Final SEMESTER

(Should be minimum 4-5 pages)
How an US firm may use Sales Promotion and Distribution infrastructure of an Indian firm to sell the products in India and in return the Indian firm can use the same strategy for the sale of

its product in USA. (Hint – Strategic Alliance).
(100 Marks)

CASE STUDY PROJECT
(Should be minimum 10-20 pages)
Customer Relationship Management

Customers want efficient, accurate responses to their enquiries. How can we provide them with the high quality service that they expect, as well as your need to control costs at the same time.

How are we going to provide your sales and customer service staff with the right customer information, in the right place, at the right time? (Take an example of any Telecom Service provider to

substantiate your answer).

(100 Marks)
xxxxxxxxxxxxxxxxx

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ASSIGNMENT FOR FORTH SEMESTER
(Should be minimum 4-5 pages)
How an US firm may use Sales Promotion and Distribution infrastructure of an Indian firm to sell the products in India and in return the Indian firm can use the same strategy for the sale of

its product in USA. (Hint – Strategic Alliance).
(100 Marks)
Assignment : –

Market Opportunities in Present time :-

Ranked on the basis of estimated Indian imports from the U.S. in a particular year …. Best prospect sectors and business opportunities, for U.S. exports are as follows ….

• Airport and Ground Handling
• Computers and Peripherals
• Education Services
• Electric Power Generation, Distribution and Transmission
Equipment
• Food Processing & Cold Storage Equipment
• Franchising and Retailing
• Medical Equipment
• Mining and Mineral Processing Equipment
• Oil and Gas Field Machinery
• Pollution Control Equipment
• Telecommunications Equipment
• Textile Machinery
• Water

3s rare pink red flower

A Strategic Alliance is a relationship between two or more parties to pursue a set of agreed upon goals or to meet a critical business need while remaining independent organizations. A strategic

alliance is essentially a partnership in which companies combine efforts in projects ranging from getting a better price for supplies by buying in bulk together to building a product together with

each of we providing part of its production. Alliances are formed for joint marketing, joint sales or distribution, joint production, design collaboration, technology licensing, and research and

development. The goal of alliances is to minimize risk while maximizing our leverage and profit. Alliances are often confused with mergers, acquisitions, and outsourcing.

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While there are

similarities in the circumstances in which a business might consider one these solutions, they are far from the same. Mergers and acquisitions are permanent, structural changes in how the

company exists. Outsourcing is simply a way of purchasing a functional service for the company. An alliance is simply a business-to-business collaboration. Another term that is frequently used in

conjunction with alliances is establishing a business network.
In today’s busy world of brand marketing, utilizing the strength of marketing alliances to get product into new channels and venues is an essential marketing tool to generate incremental sales.

Alliances are formed for joint marketing, joint sales or distribution, joint production, design collaboration, technology licensing, and research and development.

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Relationships can be vertical between

a vendor and a customer, horizontal between vendors, local, or global. Alliances often are established formally in a joint venture or partnership. Relationships can be vertical between a vendor and

a customer, horizontal between vendors, local, or global.

One of the fastest growing trends for business today is the increasing number of strategic alliances. According to Booz-Allen & Hamilton, strategic alliances are sweeping through nearly every

industry and are becoming an essential driver of superior growth. Alliances range in scope from an informal business relationship based on a simple contract to a joint venture agreement in

which for legal and tax purposes either a corporation or partnership is set up to manage the alliance.

For small businesses, strategic alliances are one of the ways to work together with others towards a common goal while not losing their individuality. Alliances are a way of reaping the rewards

of team effort – and the gains from forming strategic alliances appear to be substantial. Companies participating in alliances report that at much as 18 percent of their revenues come from

their alliances.

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But it is not only profit that is motivating this increase in alliances. Other factors include an increasing intensity of competition, a growing need to operate on a global scale, a fast changing

marketplace, and industry convergence in many markets ( for example, in the financial services industry, banks, investment firms, and insurance companies are overlapping more and more in the

products they supply). Especially in a time when growing international marketing is becoming the norm, these partnerships can leverage our growth through alliances with international partners.

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Rather than take on the risk and expense that international expansion can demand, one can enter international markets by finding an appropriate alliance with a business operating in the

marketplace that someone desire to enter. Strategic alliances are becoming a more and more common tool for expanding the reach of our company without committing ourselves to expensive

internal expansions beyond our core business.
Selling U.S. Products and Services

Only five industries are subject to compulsory licensing in India. The need for licensing is attributed to safety, environmental, and defense related considerations. The licensing authority in this

case is the Ministry of Industrial Development and the industries are: distillation and brewing of alcoholic drinks; cigars and cigarettes of tobacco and manufactured tobacco substitutes;

electronic aerospace and defense equipment of all types; industrial explosives including detonating and safety fuses, gun powder, nitrocellulose and matches and hazardous chemicals.

3m rare yellow flowers

Selling to the Government

Indian government procurement practices and procedures often lack transparency and standardization, which can frustrate foreign suppliers.
Considering scale of India a Regional Approach will be better strategy.

Creating a local presence in India is strongly advised, but if the company isn’t ready to establish a branch office or a subsidiary, we can get this on-the-ground presence by appointing an agent,

representative, or distributor. It’s important to remember that India is a huge and diverse country, with over 40 local languages. The major strategic successes involving information technology in

the last two decades have involved a redesign of inter-organizational relations. New product and service offerings, channel systems capabilities, and target marketing initiatives are enabled

through these partnerships, alliances, and information interchange arrangements. Regional Approach to combat Indian diversity: Companies prefer to appoint master licensees on a zonal basis,

as India is a large geographical landmass with a diverse mix of population.

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Growing the company sales by adding promotional and sales agents and increasing the marketing exposure is an obvious way to beef up revenues but few companies consider the virtually

instantaneous power of strategic alliances. Creating strategic partnerships with ‘would be’ rivals and companies that cater to the business genre can help we rapidly take possession of the

market.
Challenges:
a) Legal & Business Advise:
b) Resistance on Fees & Cap on Royalty:
c) Lack of Legal Framework:
d) Local Culture and Tastes: Understanding local culture and tastes and innovative strategies like “Indianisation” of products is vital to a franchise success.

Trade Promotion and Advertising

Over the years, the Indian economy has moved from being a controlled, sellers’ market to a buyers’ market. In the former, whatever was produced was sold easily, and advertising was hardly

necessary. The government began dismantling production controls in the mid 1980’s, and opened up the economy in 1991. With these developments came increased competition, and increased

advertising. Businesses use strategic alliances to: Achieve advantages of scale. Increase market penetration scope. This enhances competitiveness in domestic and/or global markets enhance

product development. This also develops new business opportunities; through new products and services. This expands market, increases exports diversifies and create new businesses at reduce

costs.

If we walk down any supermarket we see….  Brands, brands, and more brands. And individually, each has its own equity with own consumer appeal, value, unique brand-defining characteristics

and a brand essence that truly evokes loyalty among target consumers.

The smart marketer uses strategically planned distribution to enhance brand equity. Although less common, gaining new distribution with an alliance partner however, can be extremely powerful.

As an example, Starbucks began as a retail coffee shop where it had instant credibility by way of its venue when it provided authentic, high quality original coffee. Through a unique and well-

placed strategic alliance with Kraft General Foods, Starbucks was able to gain grocery store distribution in a more expeditious and cost effective way than it could have achieved on its own.

Starbucks gained by utilizing Kraft’s existing grocery distribution strength, and Kraft gained by leveraging with retailers the addition of a new “power brand” coffee to its own coffee brand lineup

that includes the Maxwell House brand.

Another well-known brand, California Pizza Kitchen, did the same thing in that it started by creating a unique pizza product offering and establishing a stronghold as a restaurant chain. CPK

built a well-known brand and then utilized its strength in the pizza category with the sales and distribution strength of Kraft Foods to launch a California Pizza Kitchen brand of frozen pizzas in

the supermarket.

While it is a known fact that targeted distribution is a very clear and successful strategy for ensuring success for a brand, fewer brands are actually capitalizing on ways in which to utilize

marketing alliances to obtain alternative distribution for their brand. Increasing intensity of competition, a growing need to operate on a global scale, a fast changing marketplace, and industry

convergence in many markets are the motivating factors of strategic alliance.

Creating marketing alliances doesn’t just present an opportunity to create promotions, they also establish a base in which to create distribution opportunities, providing a great chance to

leverage either geographic distribution or merchandising within a store. India’s premier digital delivery service provider for publishers, Pressmart Media, has entered into a strategic tie-up with

the $1.5 billion American magazine distribution major Curtis Circulation Co. This alliance opens a big e-publishing business opportunity for Pressmart and would add significant strength in its US

magazine digital publishing market expansion initiatives with access to Curtis’ network of 1,200 magazines, which includes top names like ‘Elle’, ‘Forbes’ and ‘Newsweek’, plus other leading titles in

the region.

Another example will be PBM Marketing Solutions have been working with Sony Wonder, a leader in children’s’ audio and video entertainment, created a marketing alliance with Nestle NesQuik,

offering a means to bring videos to “non-entertainment,” yet relevant, locations for expanded distribution. The program featured Sony Wonder’s Easter brand of eight videos and NesQuik’s

newest 6.2 ounce pouch offering. Nestle’s objective was to gain distribution quickly in places that made direct sense to their new pouch product which played more to impulse purchases combined

with entertainment, such as videos and music. Thus Nestle was able to obtain access to key retailers in the music, video, and childrens’ arena without having to build a salesforce, or a specialized

distribution network.

In turn, Sony Wonder benefited, since its objective was to gain incremental distribution in grocery and similar key outlets where Nestle maintains a strong foothold. Therefore, both Sony Wonder

and Nestle were able to jointly utilize the marketing alliance to capture the interest of new consumers in alternative channels, without the necessary complication of building a unique infrastructure

to penetrate these new points of distribution — essentially, creating a program that was both cost-efficient AND effective.

And most important, the consumer wins at all levels enjoying their favorite brands within arms reach. One of the best ways to communicate these marketing alliances is through in-store

promotions, discount coupons, self-liquidating offers, and the like. Consumers are treated to favorable offerings that entice them into displays or to look at new products that otherwise might be

lost within the supermarket clutter. Alliances are a way of reaping the rewards of team effort – and the gains from forming strategic alliances appear to be substantial. Companies participating

in alliances report that at much as 18 percent of their revenues come from their alliances.

As corporate and brand budgets are constantly scrutinized, one of the best ways to generate awareness and trial, create consumer interest, and deliver value-added offerings to consumers, is

through ongoing strategic alliances. In fact, often times a brand can tap into the equity of characters and personalities that children and adults can best identify with.

If someone is in printer business, then can team up with brochure designers, ink and paper distributors, advertising firms and print solution resellers.
If someone is in solar panel technology company then can team up with corporations who have government grants for research and development and other alternative energy groups such as

wind energy turbine technology firms, Department of Energy contractors etc. By teaming up with other companies and combining resources someone can stimulate growth in every area of our

business. Look at each individual product and service we offer.
Win-Win opportunities must be for everyone involved. This is the only way to truly take advantage of this type of partnership. It is not a concept as leaching off of other company’s resources, to

the contrary, carefully researched and structured alliances will transform the here and now as well as future business of all parties involved. Strategic alliances will also enhance our appeal as an

‘invest-able’ business to venture capital firms and angel investors. New organizational and market relationships are made possible through systems that cross organizational boundaries.

In today’s ever changing environments strategic alliances have emerged as a driving force behind the success of many business ventures in India and US. Strategic alliances with US firm allow

Indian firm to expand their reach without having to maximize their risk or commit themselves beyond their core business and vice versa.

Xxxxxxxxxxxxxxxxxxxxxx
CASE STUDY PROJECT
(Should be minimum 10-20 pages)
Customer Relationship Management

Customers want efficient, accurate responses to their enquiries. How can we or will we provide them with the high quality service that they expect, as well as our need to control costs at the

same time. How are we going to provide your sales and customer service staff with the right customer information, in the right place, at the right time? (Take an example of any Telecom

Service provider to substantiate your answer).

(100 Marks)
Case Study :

Executive Summary – Motivated, empowered employees are the key to great high quality, customer service. The key to improving service is to motivate employees. We have to ensure that all

the individuals who are in business not only know what we expect of them, but also have a vested interest in the business. Every staff must know why we want to keep customers happy, how to do it and also be motivated by we to perform quality service. Training of all employees, agents, and technology all together are needed to achieve this goal. There are sound reasons to use the eTOM to develop an ECM ( Enterprise Content Management ) strategy. The eTOM is a widely accepted and understood model developed by members of the TeleManagement Forum and

embodies the collective knowledge and best practices of the worldwide telecommunications industry. Strategic and Enterprise Planning as identified in the eTOM includes strategic business

planning, business development, enterprise architecture, and group enterprise architecture management. High quality people skills, and therefore being a leading customer service practitioner,

goes far further than the base entry level. These include, for example, being effectively and sympathetically able to deal with someone who may be irate or upset, often both, endeavoring to first

alleviate the stress before then solving whatever has created the situation. These skills can and should be taught, although the best customer service people have a natural predisposition which

sets them apart.
Effective Customer Service

+ Courtesy
+ Prompt Attention
+ Reliability
+ Personal Attention
+ Knowledgeable Staff
+ Empathy
+ Thank You
+ Go the extra mile

Strategies

+ Know our organization
+Take responsibility
+Follow Up
+ Use positive self–talk

– <>-

Detailed Plan and Roadmap

A company’s most vital asset is its’ customers. Without customers, we would not and could not exist in business. When we satisfy our customers, they not only help us grow by continuing to do

business with we, but recommend we to friends and associates. Employees are our internal customers and need a regular dose of appreciation. If we deliver legendary customer support, this

same mechanism could work really well for we. In the meantime, we’re converting ordinary customers into lifetime customers, just by delivering extraordinary service.
Customer service is an integral part of our job and should not be seen as an extension of it. Highly motivated and empowered employees are more important for success than Technology

implementations.

We must anticipate customer concerns and prepare for them
Once we begin our business, track customer concerns. In this way, we can ensure that we identify any customer concerns and we can develop strategies for improving our responsiveness.
Why is Good Customer Service Vital?

It’s simply because customers are turning their backs to businesses that do not deliver value. And good customer service adds value! There’s no way around it. No shortcuts. Customers demand

value for money, or they are out of the door. Usually, forever! The key to keeping customers happy and ensuring that they stay with our company, is to provide them with the information they

need, when they need it. This is often easier said than done. Agents frequently have to access many different databases to find all of the relevant information in order to satisfy a customer

enquiry. The answer lies in an integrated desktop, which enables agents to access all the information they need through a single screen, including product details and availability as well as

customer histories. This means that they do not need to separately navigate the many silos of data that may already exist within our business – freeing up agents’ time to provide truly

personalized service. Traditionally contact centers have often been referred to as ‘cost centers’ and a necessary business expense, however, if used correctly they can have a significant impact

on customer retention. They can add real market value and prove to be a successful business tool. Customer churn is one of the greatest challenges for any organization, and none more so than

the telecom industry. The mobile phones market reached saturation point some time ago and the plethora of pricing options, different service plans and new phone models available causes

customers to swap suppliers on a regular basis.

We need to Educate and train employees on the types of customers, including internal and external. Make them see the importance of giving customers what they need (within our ability) and

provide referrals if we can’t deliver what they need. There’s no shame–only gain. Understand the barriers to effective customer service like some of those explained above. Don’t forget to include

the internal barriers such as personality, thin-skinned, no interest in helping someone else, not willingness to leave the comfort zone. Create standards and stick by them. Good idea to have the

employees decide what the standards should be since they know how they want to be treated.  They also know what kind of customer they are. Refer when we can’t deliver but don’t pass the

buck. Passing the buck is passing the customer to another person who is probably better at customer service than we are. Keep control if we can, always telling the customer to come back to

we and we will continue to help if we can or find someone who can. Sounds a little repetitive, but we set us up as the one who can ultimately deliver. A disgruntled customer is 8 times more likely

to tell someone about his unhappiness. If that customer feels bad about how he or she has been treated, she will tell her friends about it. Or even worse, drop a note in a user group or other

forum that is heavily trafficked.

Before we know it, we’re out of business!
The rules of GREAT Customer Service

1 ) Customer is the King….  We are in business to service customer needs, and we  can only do that if we know what it is what our customers want. When we truly listen to our customers, they

let we know what they want and how we can provide good service. Never forget that the customer pays our salary and makes our job possible. By employing the Jacada Fusion process

optimization solution, Vodafone has cut the time of a successful retention call in half, and completely eliminated its call wrap-up process. Vodafone agents are better informed and now have the

expertise and knowledge to deliver product, tariff, usage and industry information efficiently. Our customers come to us for more than just our service or products; they come because they trust

us. For some reason they felt comfortable in the beginning. If we start by telling them why we can’t do something or make excuses, they’ll find someone else to trust with their business. Tell

them what we can do and help them find someone else who can do what we can’t. We call that go the extra mile. It may not help us directly, but it makes them like us and trust us even more.

2 ) Be a good listener. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language,

and most importantly, how they feel. Beware of making assumptions – thinking we intuitively know what the customer wants. Listen carefully to what they say.
Check back regularly to see how things are going.
Provide a method that invites constructive criticism, comments and suggestions.

Effective listening and undivided attention are particularly important on the business where there is a great danger of preoccupation – looking around to see to whom else we could be selling to.

Teach listening skills and dealing with difficult people. Listening first, then repeating what we think the customer wants to do. As for dealing with difficult people, that almost goes back to

understanding the customer and the barriers to good customer service. Customers may not be good communicators or decide to take out frustration out on the employee. Handling that deftly

can make a friend and customer out of an irate individual; most times they just want to be heard. Learning how to deal with difficult people is major lesson in itself because it may involve

diffusing anger or dealing with certain personality types.

3 ) Identify and anticipate needs. Customers don’t buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more

we know our customers, the better we become at anticipating their needs. Communicate regularly so that we are aware of problems or upcoming needs. Jacada offers a unified desktop to

enable agents to access all the information needed through a single screen, including product details and availability, as well as customer histories. Using its unified desktop, Vodafone enabled its

agents to navigate the many separate silos of data that existed within the business. The agents only needed to learn how to use one simple interface, which provides the key to the whole call-

handling process. The structure of the eTOM can guide a provider to conduct a systematic analysis of the business processes that would benefit from the application of ECM capabilities. As

previously mentioned, such an analysis can identify areas / departments / activities / processes that have common requirements that can be served by core ECM capabilities, by applications

built on the ECM platform, or by integration with existing BSS/OSS.

4 ) Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good

feeling and trust. Think about ways to generate good feelings about doing business with we. Customers are very sensitive and know whether or not we really care about them. Thank them every

time we get a chance. In addition to customer churn, agent retention is also a great obstacle to overcome for the telecom industry. Research from global market research firm, Gartner, has

shown that anything from wages to working environment can be responsible for staff turnover and with staff churn rates reaching a high of 60 per cent, and with the contact center industry set

to expand to over 37,000 by the end of the year, this churn figure will undoubtedly rise. The best way to help agents become more productive is to simplify the processes they carry out on every

call, every day. Again thanks to an integrated desktop that provides a single view of the customer, agents are able to have all the relevant information at the right time. This enables them to

optimize the critical part of the call when they actually engage with the customer. Streamlining the first third of a call – which is needed for identification and verification, and so is not productive

– also helps the agent to be effective. This should include ensuring that any information gathered in an IVR is translated to the desktop and put in front of the agent. When the agent actually

takes over the call, for the final two thirds of it, they will be supported with that information so they can deliver a quality experience for the customer.

5 ) Our body language conveys sincerity. Our words and actions should be congruent. Agents are the most significant cost within a contact centre, accounting for up to 80 per cent of the overall

budget. They are also its most valuable asset, and possibly the only contact that customers have with our business, so it’s essential they are effective and reflect an accurate image of the

organization. Agents have a significant value and can generate additional revenue for our contact center, but to do this, they need support. Agents must be trained to be helping towards

customers. “This job is only answering the phone. The front desk representative really knows the product, but she doesn’t close the sale.” Although these are the people most in need of

immediate training, everyone in the company needs to know the importance of customer service and how to deal with customers face-to-face and on the phone. Why? Because everyone

represents the company to anyone who asks them what they do for a living. That’s a pretty common question sometimes asked by potential customers. Some members of the company will be

natural customer service representatives (officially or unofficially) because of their personality and communication abilities; some members will reluctantly fall into place and try to do the job by

script or rote unfortunately. Unless the latter batch is able to humanize what they do, they’ll hurt we more than help we. Having impressive people working customer service is critical to our

company’s reputation and success.

Finally, the most important rule for good customer service: don’t force something on somebody he or she doesn’t want. Some customers measure information and feel a situation, and if it feels

right they’re sold. Actually, they are rarely sold; the harder the sale, the less likely they are to buy. When they do though, they will be our biggest fan and let the world know about. This is

opposed to the logical, number-working customer who walks away feeling he got the deal based on his merits, not our company’s.

6 ) Help customers understand our systems. Our organization may have the world’s best systems for getting things done, but if customers don’t understand them, they can get confused,

impatient and angry. Take time to explain how our systems work and how they simplify transactions. Be careful that our systems don’t reduce the human element of our organization. Vodafone

UK, a member of the world’s largest cellular community, faces the problem of customer churn every day and like most service providers, it has a department that is dedicated to retaining

customers. The Vodafone customer retention department implemented a unified desktop in order to simplify the processes for its agents. Through the non-invasive integration of their systems

and processes, Vodafone’s agents have been able to reduce call time, while still providing high levels of quality customer service- especially in terms of customer ‘saves’. The result is that they

can now complete more calls in the space of a day, which translates directly into more customer ‘saves’. In contrast to a collection of disparate repositories or applications, an enterprise-wide

approach can facilitate information sharing regardless of location and can be significantly more cost effective. Additionally, the analysis can identify information and process interdependencies of

various departments. Once identified, duplicate processes and redundant information can be eliminated and existing processes and information sharing can be optimized (using the process

design, simulation and monitoring capabilities of an ECM platform) to reduce costs, increase operational efficiency and improve customer experience.
7 ) Appreciate the power of “Yes”. Always look for ways to help our customers. When they have a request (as long as it is reasonable) tell them that we can do it. Figure out how afterwards.

Look for ways to make doing business with we easy. Always do what we say we are going to do. The old adage that ‘service sells’ has never been more applicable and good customer service can

help telecom providers hold on to their customers and provide a value added service. Take, for example, the news that UK cable giant NTL is acquiring Virgin Mobile. The Virgin name was

favored for the new company as it offered instant consumer brand appeal, but more importantly because of its renowned excellent customer service. So how can other service providers meet the

growing challenge of Virgin’s customer service offering? Answer? Through enhancing their own customer service….. High Quality Customer Service Remember, customer service is for everyone.

Although we may not want to mix managers and workers in the same class (because they will be dealing at different levels), it is a must-do training for employees at all levels–whether they have

direct contact with others in their jobs. Colleagues are customers, too, and just as important as ones off the street.

8 ) Know how to apologize. When something goes wrong, apologize. It’s easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems

immediately and let customers know what we have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if

customers are having a bad day, go out of our way to make them feel comfortable. Be nice to people, courteous, empathetic and helpful.

9 ) Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to elevate ourself above the competition. Consider the following:

What can we give customers that they cannot get elsewhere?
What can we do to follow-up and thank people even when they don’t buy?
What can we give customers that is totally unexpected?

ECM can effectively manage the critical corporate content associated with many of the eTOM business processes in a cost-effective manner. ECM can also integrate (using a services oriented

architecture) with existing BSS/OSS to reduce costs, increase efficiency and improve the customer experience. A provider can use the eTOM to systematically identify business areas that can

benefit through use of an ECM platform and applications built upon it.
Applications of ECM include:
• compliance with legal requirements including due diligence
• managing internal legal requests
• providing legal advice related to business decisions
• addressing legal action taken on behalf of or against the enterprise
• managing continuous disclosure/announcements to the securities exchange or regulating entity

A critical step in developing an enterprise content management strategy is the careful identification and assessment of the departments, activities, processes and interactions whose efficiencies

could be significantly improved through the application of ECM. The result of such analysis will reveal the common requirements across many of these areas (hence the rationale for

implementing an enterprise content management platform) as well as the special requirements which can efficiently be met by building applications on an ECM platform or by integrating ECM

functionality with existing BSS/OSS. An ECM platform strategy can also simplify application deployment and lower the total cost of ownership for a geographically distributed enterprise.

10 ) Get regular feedback. Encourage and welcome suggestions about how we could improve. There are several ways in which we can find out what customers think and feel about our services.

11 ) Treat employees well. Employees are our internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat our

employees with respect and chances are they will have a higher regard for customers. Appreciation stems from the top. Treating customers and employees well is equally important.

ETOM is a blueprint for telecom companies to implement enterprise practices. Topics are generally broken down into three groups:

Strategy, Infrastructure, and Product: including marketing and offer management, service development and management, resource development and management, and supply chain development

and management
Operations: including customer relationship management, service management and operations, resource management and operations, and supplier/partner relationships management  Enterprise

Management: including strategic and enterprise planning, enterprise risk management, enterprise effectiveness management, knowledge and research management, and financial and asset

management.
AIIM, the Enterprise Content Management Association, defines enterprise content management (ECM) as “the technologies used to capture, manage, store, preserve, and deliver content and

documents related to organizational processes. ECM tools and strategies allow the management of an organization’s unstructured information, wherever that information exists.” Implicit in this

definition is the idea that unstructured information – the volumes of information created daily such as email, Microsoft Office documents and Adobe PDFs – is pervasive in an organization.
ETOM is the product of the TeleManagement Forum, a nonprofit organization that is, in turn, part of the International Telecommunications Union. ETOM was developed in 1995 through

contributions of more than 35 TMF member companies and was formally approved by the ITU in 2004. ETOM is also a guiding light in the development and use of technologies in NGOSS (New

Generation Operations Systems and Software) and a worthy companion to ITIL, the Information Technology Infrastructure Library. Within the eTOM, Risk includes business continuity, security,

fraud, audit and insurance management.

ETOM can also describe a framework for developing business practices that follow a customer-focused pattern, such as marketing, initial sale, customer support, billing, after-service support,

follow-up customer support, and so on. Strategies within ETOM suggest the most effective methods for achieving success in all of these areas. Such areas as marketing and billing are not

usually associated with the same level of importance as the more technical aspects of customer support, but ETOM treats all aspects of the process equally, encouraging telecom businesses to

do the same, and it’s not just the business-to-customer relationship that is addressed here. ETOM also includes strategies for generating, maintaining, and improving business-to-business

relationships.

The category of Enterprise Effectiveness within the eTOM includes process management and support, quality management, program and project management, performance assessment, and

facilities management and support.

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Potential applications of ECM include:

• defining the methodology for enterprise process design, process change management or process reengineering
activities
• creating an enterprise repository of program and project information
• providing documentation templates and project management tools
• documenting enterprise program and project methodologies
• defining enterprise quality management policies
• producing appropriate reports on performance at the enterprise and lower levels
• developing policies, plans, organizational roles, responsibilities and escalation procedures
• defining fraud management policies, guidelines, best practices and control procedures
• defining audit policies and procedures
• monitoring fraud, control and management procedures
• assessing operational activities to ensure necessary or mandated control structures are in place
• providing appropriate and timely compliance reports for senior management
• developing concepts for new or diversified revenue streams and broadening the customer base
• managing investigation and implementation of mergers and acquisitions
• defining required skill sets for architects
• managing certification processes for architects
• documenting the process used to capture, modify, communicate and review the enterprise architecture and manage related exceptions

Stakeholder and External Relations within the eTOM include corporate communications and image, legal, community relations, shareholder relations, board and shares securities, and regulatory

management.

10b filling oil for donkey ride

All of the business activities identified in the eTOM’s Enterprise Management area
are highly dependent upon the efficient and effective management of critical
business documents. Corporate planning and strategy documents, intellectual
property, research, financial records, employee files and the people who
create, disseminate and manage these documents can greatly benefit from the
consistency, security and efficiency that an ECM platform provides in managing
the lifecycle of these documents. Providers who are challenged to meet corporate, industry or governmental compliance requirements will find that an ECM platform can also address those

concerns as part of the overall ECM strategy.

There are many reasons a customer or client may leave, but the ones we hear most often are:
They felt our pricing was too high or unfair.
They had an unresolved complaint.
They took a competitors offer.
They left because they felt we didn’t care.

When we consider that the last two make up the majority of why a client or customer will no longer use our service or buy our products – it can be a hard pill to swallow. After all it means they

are an inactive client because they felt we didn’t care about them and our competitor did.

The eTOM is the Tele-Management Forum initiative to develop a business process framework for use by service providers and others within the telecommunications industry. Enterprise

assessment, of content management needs can be aided by the enhanced Telecom Operations Map. The eTOM describes a provider’s key processes and analyzes them to different levels of

detail according to significance and priority for the business.

Marketing and supply chain management – two business activities that fall under the eTOMS’s Strategy, Infrastructure and Product area – can benefit from the application of ECM as each of

these involve the iterative and collaborative development of ideas, analyses, plans, materials and business agreements that determine a major portion of a provider’s future direction and activities.

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Establishing a central and secure repository for a marketing organization’s content can facilitate easier collaboration and faster production of marketing materials and execution of marketing

plans. Likewise, supply chain development and management involve significant evaluation and analysis prior to finalizing a contract. Applying ECM capabilities to supply chain processes can

enable a provider to far more efficiently manage key activities such as supplier selection and the contract management lifecycle, and provide the added advantage of auditing and reporting on

the efficiency of these processes.

ECM is particularly relevant to two areas of the eTOM’s Operations area. Customer relationship management can be significantly enhanced by ECM’s ability to manage the growing volume of

“unstructured” customer data such as contracts, correspondence and billing statements. The combination of this information with customer data maintained in the CRM system provides a

“single
view of the customer” that enables faster resolution of customer inquiries and a greater level of customer satisfaction.

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The high volume of transactions involved in supplier and partner

relationships can be executed more efficiently – from procurement through payment – through the application of ECM and integration with ERP systems.
By adopting an enterprise strategy, a provider can address a wide range of business process requirements with a single platform thereby lowering the overall total cost to meet these needs in

comparison to implementing multiple isolated point solutions. A well developed ECM strategy can positively impact a variety of a provider’s operations and services; therefore, evaluation of an
ECM vendor should also consider the vendor’s established industry competency and the vendor’s overall ability to offer software, hardware and services specifically tailored to the

communications industry.

It serves as a blueprint for process direction and provides a neutral
reference point which can be used to analyze a provider’s business processes — both internal and external.
Providers may already have several content management repositories. These are typically the result of previous independent initiatives to meet departmental needs. From an enterprise

perspective, inefficiencies with such an environment are numerous including the overhead and cost of licensing, maintenance and administration for each system; the absence of a consistent

approach to disaster recovery; and the inability for systems to easily share information or participate in processes involving other departments or external organizations. Such an environment

stands in marked contrast to the integration of processes and sharing of information identified by the eTOM.

Principles of High Quality Customer Service

10e carrying a camel

1. Quality Service Standards
We will publish a charter that outlines the nature and quality of service which customers can expect from the County Council and our partners. This will be prominently displayed on our website

and at points of service delivery.

2. Equality/Diversity

We will ensure the rights to equal treatment established by equality legislation, and embrace diversity to ensure the delivery of fair services to all customers. We will proactively work to identify

and eliminate barriers to access to services, for customers with a disability or those experiencing hardship and social exclusion.
3. Accessible

We will endeavor to understand how, where and when customers wish to access services and provide customers with convenient and easy access to information and services that are convenient

to them.
4. Consultation and Evaluation

We will listen to the voice of the customer and use this information to understand the different needs of our customers and to drive quality and improved services

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5. Choice

We will provide quality customer service across multiple channels, providing choice where feasible, including payment methods, location of contact points, opening hours and delivery times and we

will enable this through the use of all available and emerging technologies
6. Value for Money

We will ensure that our services are delivered efficiently and use performance and cost data to maximize best use of resources and value for money.
7. Information

We will adopt a proactive approach in providing information that is clear, timely and accurate and available through multiple channels and that wherever possible meets the requirements of

people with specific needs. We will manage all information with confidentiality and sensitivity ensuring high standards of security.
8. Complaints

We will encourage comments and complaints to support a culture of continuous improvement. We will develop, publish and maintain a transparent, accessible, and user friendly system for

dealing with complaints.

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9. Partnership

We will provide community leadership and foster a more collaborative and integrated approach to service delivery across partners to deliver an enhanced customer experience.
10. Reducing Avoidable Contact

We will strive to deliver joined up and seamless internal service provision and continually reengineer our processes to reduce service failure and avoid all customer contact that is avoidable.
11. Our people

We will recruit the right people with the right attitudes and behaviours and support them to take personal responsibility for delivering quality customer service.

12. Best Practice

We will be recognized as a leading council and an outstanding service organization and be recognized as a center of best practice in delivering services.
Serving customers is what we all do. We know that. It’s just that sometimes our employees don’t seem to care about anything but their own little comfortable box they made for themselves.

10h women are bothered about various other thing

Now, the truth is that they may care; they just don’t know what to do to make it easy.

Providing high-quality customer service should be at the top of our business concerns. Money is important, but without the customers… Customers are fickle. There are more of them than us.

We need them. What we don’t need are employees sabotaging our business because they don’t want to be bothered, can’t admit they or the company may have made a mistake, apologize, and

get on with it. As hard as it is to admit, we have to admit selling the product or service is not always the aim at the moment; however, it is our priority–even if that moment is down the road. The

best way to do that is not lose a potential customer.
We need high-quality customer service people who will go “the extra mile?” Where do we get them? Most are already in the job or in the house. We train them, of course, to trust us, then they

can earn the customers trust.

10i sleeping on the pan

Think of companies known for great customer service and think of our experience in dealing with them. Remember what a pleasure that was? How easy it was for we to say, “no problem,” once

we received a direct response? Now think of the people we may have dealt with who made an excuse (we dismissed them); if they did whatever they could with a smile–or even called someone

else to find out if they knew of another solution, or just gave we a very honest answer–the result would have been better, wouldn’t it?  In the military, I received questions to which the only answer

could be: “I can’t tell we that. It’s classified.” Sometimes that’s enough, but sometimes I had to tell them the reasons why it might be classified, and that satisfied them totally and even make

them feel a little special knowing the truth. Even though I didn’t answer their original question, I was honest with them.

We all understand why we can’t do certain jobs, and usually it has to do with what it costs us. Nobody expects us to work for nothing, and most will accept that answer. We may lose a

customer because they can’t afford us, but we have gained the goodwill he may pass on to someone else who can. Be clear about what we will and will not do for the client.
A first step is to be very clear, up front, about what we will do for the client, when we will do it and how much it will cost them. Of course, for those of us who work within professions that are not

well understood, this is easier said than done.

Too many companies automate too much of the people interface. Sure, it saves money, but it loses money in customers who want the personal touch. Good customer service isn’t always getting

what we want. It’s getting an answer, an immediate response when we ask for it. Telling someone immediately we can deliver at another time is better than getting back with them only when we

can deliver.

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Same delivery date, different frame of reference; the customer needed the information earlier and now it may be too late.

In order to look at training effective customer service reps, and I’m not talking sales people, we look the people who already assigned those customer service positions. Are they empathetic,

good listeners, empowered to make some decisions regarding service, good communicators on many levels, a good friend (confidant), an educator, and are they thick-skinned?

Often we put people in customer service that we can’t place anywhere else. Not a good idea. In fact, our better people should be in customer service, keeping our customers happy.
Creating a context for clarifying client goals

1 ) We can educate our clients
If we are in an industry about which many people are ignorant, our first task is client education.  In my experience the more informed a customer is about what I do, the more likely I am to

satisfy them. Therefore, before doing anyone’s web site, I do a preparatory session with them just to teach them a bit about web sites and marketing or visibility on the web. It gives me a

chance to get to know them a bit and to get to know what they want.  This is a two hour session and the fee is thus and such. At the end of the session we will know the answers to the following

questions…”

2 ) We can charge a moderate fee. The up side is that in a sense we will qualify the extent of the person’s interest and their willingness to make a financial commitment. The downside is that

we may alienate those customers who are taken aback by the fact that they have to pay a fee and they end up with “nothing”.

Alternatively, depending on our feelings about this, we might say, “I provide a complimentary initial two hour session free of charge. It gives me a chance to get to know we and we a chance to

get to know me.

10k you can read this

I can learn more about what we want and whether and how I might be helpful. We can learn more about how I might be helpful and whether we feel that I can provide what we

need. How does that sound?” The latter strategy is a good one if we are in an industry in which we work with clients over a long period of time. Our good faith effort to bring clarity to our work

will increase the public trust in our industry. Potential clients will appreciate our forthrightness. Be explicit about services and fees. Before opening our new business, it is important to be very

clear about what services we do and do not provide. Be as explicit as we can about our fees and charges. Articulate what a particular job costs and be explicit about fees for revisions,

alterations and changes. While it is impossible to anticipate every contingency, talk with others in the same business to learn about the kinds of issues, concerns and challenges that customers

may pose. If our industry is very competitive, speak with colleagues working in comparable cities to learn more about their trials and tribulations.

Moreover, this approach provides a risk free context in which our potential client assess whether they think we can be helpful to them.  Also, we will create good will. If they decide to do

business with we, we will be starting out on the “right foot”. If they decide that we can not meet their needs, they will be appreciative that we have helped them to cut their losses. Even if we are

able to refer them to someone else who is better suited to their needs, they will be most appreciative of our efforts.

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In fact, we will be building good will both with them and with the person to

whom we refer them. Since we have not charged, they will not end up resenting the fact they paid for something that was not useful to them.

Likely, they will appreciate our generosity and our candor. In fact, they may speak highly of us to others saying that we were not the one for their job but perhaps we might be helpful to

someone else. Doing the initial session as a “professional courtesy” is a particularly good idea if we have any linkage to the person, professionally or through the community. That is, for example

if we belong to the same business group, the same men’s organization, or the same religious organization. People will appreciate the fact that we are a good “community citizen”. Also, it is a

good idea if the referral source is a mutual friend or colleague. Consider for example, the situation in which a friend has referred someone to us. We assess that we are unable to meet the

person’s needs. A free consultation reduces the likelihood of bad feelings and provides we with an opportunity to make an appropriate referral.

This makes sense when we consider that customers often purchase our service or product because they have developed a relationship with us, they owned another product or ours, or they were

referred to we by a friend or associate.

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When faced with the above facts why is it businesses spend 80% of their marketing dollars going after new customers and clients rather than nurturing, retaining, and maintaining the customer

relationships they already have?

Before we spend our time and money going after new customers and clients we do not currently have a relationship with consider the following statistics:

Repeat customers spend 33% more than new customers.
Referrals among repeat customers are 107% greater than non-customers.
It costs six times more to sell something to a prospect than to sell that same thing to a customer.

As we can see our marketing expenditures will go further if we use it to build, nurture, and develop our customer relationships. This isn’t as difficult as we think. Building these relationships just

means treating our customers and clients as if they truly are our strategic partners and showing them that we truly care about them.

10n mourning

It’s important to try to satisfy them with the right

products and services, supported by the right promotion and making it available at the right time and location. Customers can easily detect indifference and insincerity and they simply will not

tolerate it. Long-term client and customer loyalty is a long-term challenge that we must strive for every day and with every transaction no matter how big or small.

While a growing business needs to constantly capture new customers, the focus and priority should be on pleasing our existing customer base. Companies that fail to nurture and retain their

customer base ultimately fail. We will also spend twice as much to get new clients as we will in maintaining our existing customer base. We will also be limited in our ability to attract new clients

if we can’t hold onto and satisfy our existing customers and clients.

The bottom line is that one of the key components in marketing and business growth is to spend the majority of our time and effort nurturing customer relationships, so that we get business from existing clients and customers.

10o changing yourself

This is a strategy that will move we forward in increasing our sales by 50% without increasing our budget. A client approaches us to do a job, but they know

very little about what they want, or what it will entail. If this is the case, we can be sure that they know even less about what they need. Most of us, when we are clients, want what we want, when

we want it (even if we don’t know what “it” is), and we want it seamlessly, effortlessly and yesterday. And, not only that, and this is the kicker, we want it for free. So, how do we avoid the age old

problem of having dissatisfied customers? Abe Lincoln said, “we can please some of the people some of the time, and some of the people all of the time but we can’t please all of the people all

of time”. Old saying was undoubtedly right. However, there are some steps that we can take to increase client satisfaction and to reduce the likelihood of misunderstandings. These include: being

clear about what we will and will not do for the client, creating a context for clarifying client goals, being explicit about our services and fees, anticipating contingencies and preparing for them.

Everything will be taken up step by step.
Summary:

We will put best of our people for customer service. We will strive for customer delight. We will train, empower and enable our people. Best technical support system with ECM, based on eTOM

will be provided for flawless customer service; efficient, accurate responses to their enquiries.

10p Basketball court above US supremecourt

xxxxxxxxxxxxxxxxxx

key words

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receptors reduction regioselectivity retro reaction rhodium ring closure ring contraction ring expansion ring opening ruthenium samarium scandium Schiff bases selenium self-assembly silicon sodium solid-phase synthesis solvent effects spectroscopy sphingolipids spiro compounds stereoselective synthesis stereoselectivity steric hindrance steroids Stille reaction substituent effects sulfates sulfonamides sulfones sulfoxides sulfur supported catalysis supramolecular tandem reaction tautomerism terpenoids thioacetals thiols tin titanium total synthesis transesterification transition metals transition states tungsten Umpolung vinylidene complexes vitamins Wacker reaction Wittig reaction ylides zeolites zinc BRST Quantization Effective field theories Field Theories Higher Dimensions Field Theories Lower Dimensions Large Extra Dimensions Lattice Quantum Field Theory Nonperturbative Effects Renormalization Group Renormalization Regularization skmclasses.weebly.com Renormalons Sigma Models 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delocalised electrons, bonded together strong metallic bonds greenhouse effect process IITJEE SKMClasses.weebly.com absorption subsequent emission infrared radiation atmospheric gases warms lower atmosphere planet’s surface group vertical column Periodic Table Elements group IITJEE SKMClasses.weebly.com similar chemical properties skmclasses.weebly.com atoms skmclasses.weebly.comnumber outer shell electrons Hess law reaction IITJEE SKMClasses.weebly.com one route skmclasses.weebly.com initial final conditions IITJEE SKMClasses.weebly.com skmclasses.weebly.com total enthalpy change skmclasses.weebly.com skmclasses.weebly.com route heterogeneous catalysis reaction IITJEE SKMClasses.weebly.com catalyst IITJEE skmclasses.weebly.com different physical state reactants; frequently, reactants IITJEE SKMClasses.weebly.com gases whilst catalyst solid heterolytic fission breaking covalent bond IITJEE SKMClasses.weebly.com both bonded electrons going IITJEE SKMClasses.weebly.com one atoms, forming cation (+ ion) skmclasses.weebly.com IITJEE SKMClasses.weebly.com anion ion homogeneous catalysis reaction catalyst skmclasses.weebly.com reactants physical state, IITJEE SKMClasses.weebly.com frequently aqueous gaseous state homologous series series organic compounds IITJEE SKMClasses.weebly.com skmclasses.weebly.com functional group, IITJEE SKMClasses.weebly.com successive member differing homolytic fission breaking covalent bond IITJEE SKMClasses.weebly.com one bonded electrons going IITJEE SKMClasses.weebly.com atom, forming two radicals hydrated Crystalline skmclasses.weebly.com containing water molecules hydrocarbon compound hydrogen skmclasses.weebly.com carbon hydrogen bond strong dipole attraction IITJEE SKMClasses.weebly.com electron deficient hydrogen atom (O H on different molecule hydrolysis reaction IITJEE SKMClasses.weebly.com water aqueous hydroxide ions IITJEE SKMClasses.weebly.com breaks chemical compound skmclasses two compounds initiation first step radical 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donates pair electrons IITJEE SKMClasses.weebly.com new covalent bond oxidation Loss electrons IITJEE SKMClasses.weebly.com increase oxidation number oxidation number measure number electrons IITJEE SKMClasses.weebly.com IITJEE SKMClasses.weebly.com atom uses bond IITJEE SKMClasses.weebly.com atoms another element. Oxidation numbers IITJEE SKMClasses.weebly.com derive d rules oxidising agent reagent IITJEE SKMClasses.weebly.com oxidises (takes electrons from) another species percentage yield period horizontal row elements Periodic Table Elements show trends properties across period periodicity regular periodic variation properties elements IITJEE SKMClasses.weebly.com atomic number position Periodic Table permanent dipole small charge difference across bond resulting IITJEE SKMClasses.weebly.com difference electronegativities bonded atoms permanent dipole dipole force attractive force IITJEE SKMClasses.weebly.com permanent dipoles neighbouring polar molecules pi bond (p bond reactive part double bond formed above skmclasses.weebly.com below plane bonded atoms sideways overlap p orbitalspolar covalent bond bond IITJEE SKMClasses.weebly.com permanent dipole polar molecule molecule IITJEE SKMClasses.weebly.com IITJEE SKMClasses.weebly.com overall dipole skmclasses account dipoles across bonds polymer long molecular chain built monomer units precipitation reaction formation solid solution during chemical reaction Precipitates IITJEE SKMClasses.weebly.com formed IITJEE SKMClasses.weebly.com two aqueous solutions IITJEE SKMClasses.weebly.com mixed together principal quantum number n number representing relative overall energy orbital IITJEE SKMClasses.weebly.com increases distance nucleus sets orbitals IITJEE SKMClasses.weebly.com value IITJEE skmclasses.weebly.com electron shells energy levels propagation two repeated radical substitution IITJEE SKMClasses.weebly.com build up products chain reaction radical species unpaired electron rate reaction change concentration reactant product redox reaction reaction IITJEE SKMClasses.weebly.com reduction skmclasses.weebly.com oxidation take IITJEE SKMClasses.weebly.com reducing agent reagent IITJEE SKMClasses.weebly.com reduces (adds electron to) species reduction Gain electrons decrease oxidation number yield actual amount mol product theoretical amount mol product Chemistry reflux continual boiling skmclasses.weebly.com condensing reaction mixture ensure IITJEE SKMClasses.weebly.com reaction IITJEE SKMClasses.weebly.com without contents flask boiling dry relative atomic mass weighted mean mass atom element compared one twelfth mass IITJEE SKMClasses.weebly.com atom carbon relative formula mass weighted mean mass formula unit compared IITJEE SKMClasses.weebly.com one twelfth mass atom carbon relative isotopic mass mass atom isotope compared IITJEE SKMClasses.weebly.com one twelfth mass atom carbon relative molecular mass weighted mean mass molecule compared twelfth mass atom carbon 12 repeat unit specific arrangement atom s IITJEE SKMClasses.weebly.com occurs structure over over again. Repeat units IITJEE SKMClasses.weebly.com included brackets outside IITJEE SKMClasses.weebly.com symbol n Salt chemical compound formed IITJEE SKMClasses.weebly.com IITJEE SKMClasses.weebly.com acid IITJEE SKMClasses.weebly.com H+ ion acid IITJEE skmclasses.weebly.com been replaced metal ion another positive ion such IITJEE skmclasses.weebly.com ammonium ion, NH saturated hydrocarbon IITJEE SKMClasses.weebly.com single bonds only shell group atomic orbitals IITJEE SKMClasses.weebly.com skmclasses.weebly.com principal quantum number known main energy level simple molecular lattice three dimensional structure molecules, bonded together weak intermolecular forces skeletal formula simplified organic formula, IITJEE SKMClasses.weebly.com hydrogen atoms removed alkyl chains, leaving carbon skeleton skmclasses.weebly.com associated functional groups species particle IITJEE SKMClasses.weebly.com part chemical reaction specific heat capacity, c energy IITJEE SKMClasses.weebly.com raise temperature 1 g substance 1 C spectator ions Ions present part chemical reaction standard conditions pressure 100 kPa 1 atmosphere stated temperature usually 298 K (25 °C), skmclasses.weebly.com concentration 1 mol dm reactions aqueous solutions standard enthalpies enthalpystandard solution solution known concentration Standard solutions normally IITJEE SKMClasses.weebly.com titrations IITJEE SKMClasses.weebly.com determine unknown information another substance Chemistry standard state physical state substance under standard conditions 100 kPa 1 atmosphere) skmclasses.weebly.com 298 K 25 C stereoisomers Compounds skmclasses.weebly.com structural formula IITJEE SKMClasses.weebly.com different arrangement atoms space stoichiometry molar relationship IITJEE SKMClasses.weebly.com relative quantities substances part reaction stratosphere second layer Earth’s atmosphere, containing ‘ozone layer’, about 10 km IITJEE SKMClasses.weebly.com 50 km above Earth’s surface structural formula formula showing minimal detail skmclasses.weebly.com arrangement atoms molecule structural isomers Molecules IITJEE SKMClasses.weebly.com skmclasses.weebly.com molecular formula different structural arrangements atoms subshell group skmclasses.weebly.com type atomic orbitals s, p, d f within shell substitution reaction reaction IITJEE SKMClasses.weebly.com atom group atoms replaced different atom group atoms termination step end radical substitution IITJEE SKMClasses.weebly.com two radicals combine IITJEE SKMClasses.weebly.com molecule thermal decomposition breaking chemical substance IITJEE SKMClasses.weebly.com heat skmclasses least two chemical substances troposphere lowest layer Earth’s atmosphere extending Earth’s surface about 7 km (above poles) about 20 km above tropics unsaturated hydrocarbon hydrocarbon containing carbon carbon multiple bonds van der Waals’ forces Very weak attractive forces IITJEE SKMClasses.weebly.com induced dipoles neighbouring molecules volatility ease IITJEE 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actinium (89) skmclasses.weebly.com lawrencium (103 activated complex – structure IITJEE SKMClasses.weebly.com forms because collisionIITJEE SKMClasses.weebly.com molecules new bondsvIITJEE SKMClasses.weebly.com formed activation energy – minimum energy IITJEE SKMClasses.weebly.com must be inputIITJEE SKMClasses.weebly.com chemical system activity series actual yield addition reaction – within organic chemistry, IITJEE SKMClasses.weebly.com two IITJEE SKMClasses.weebly.com molecules combineIITJEE SKMClasses.weebly.com IITJEE SKMClasses.weebly.com larger aeration mixing air skmclasses liquid solid alkali metals metals Group 1 on periodic table alkaline earth metals – metals Group 2 on periodic table allomer substance IITJEE SKMClasses.weebly.com hIITJEE skmclasses.weebly.comdifferent composition another skmclasses.weebly.comcrystalline structure allotropy elements IITJEE SKMClasses.weebly.com different structures skmclasses.weebly.com therefore different forms IITJEE skmclasses.weebly.com Carbon diamonds, graphite, skmclasses.weebly.com fullerene anion negatively charge ions anode – positive side dry cell battery cell aromaticity – chemical property conjugated rings IITJEE SKMClasses.weebly.com results unusual stability. See IITJEE SKMClasses.weebly.com benzene atom – chemical element IITJEE SKMClasses.weebly.com smallest form, skmclasses.weebly.com made up neutrons skmclasses.weebly.comprotons within nucleus skmclasses.weebly.comelectrons circling nucleus atomic mass unit atomic number number representing IITJEE SKMClasses.weebly.com element IITJEE SKMClasses.weebly.com corresponds IITJEE SKMClasses.weebly.com number protons within nucleus atomic orbital region IITJEE SKMClasses.weebly.com electron atom may be found atomic radius average atomic mass Avogadro’s law Avogadro’s number number particles mole substance ( 6.02×10^23 ) barometer deviceIITJEE SKMClasses.weebly.comIITJEE SKMClasses.weebly.com measure pressure atmosphere base substance IITJEE SKMClasses.weebly.com accepts proton skmclasses.weebly.com high pH; common example sodium hydroxide (NaOH biochemistry chemistry organisms boiling phase transition liquid vaporizing boiling point temperature IITJEE SKMClasses.weebly.com substance startsIITJEE SKMClasses.weebly.com boil boiling-point elevation process IITJEE SKMClasses.weebly.com boiling point elevated adding substance bond – attraction skmclasses.weebly.com repulsion IITJEE SKMClasses.weebly.com atoms skmclasses.weebly.com molecules IITJEE SKMClasses.weebly.com cornerstone Boyle’s law Brønsted-Lowrey acid chemical species IITJEE SKMClasses.weebly.com donates proton Brønsted–Lowry acid–base reaction Brønsted-Lowrey base – chemical species IITJEE SKMClasses.weebly.com accepts proton buffered solution – IITJEE SKMClasses.weebly.com aqueous solution consisting weak acid skmclasses.weebly.comits conjugate base weak base skmclasses.weebly.comits conjugate acid IITJEE SKMClasses.weebly.com resists changes pH IITJEE SKMClasses.weebly.com strong acids basesIITJEE SKMClasses.weebly.com added burette (IITJEE SKMClasses.weebly.com buret glasswareIITJEE SKMClasses.weebly.com dispense specific amounts liquid IITJEE SKMClasses.weebly.com precision necessary titration 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F = 96 485.339 9(24) C/mol Faraday’s law electrolysis two part law IITJEE SKMClasses.weebly.com Michael Faraday published about electrolysis mass substance altered at IITJEE SKMClasses.weebly.com electrode during electrolysis directly proportionalIITJEE SKMClasses.weebly.com quantity electricity transferred at IITJEE SKMClasses.weebly.com electrode mass IITJEE SKMClasses.weebly.com elemental material altered at IITJEE SKMClasses.weebly.com electrode directly proportionalIITJEE SKMClasses.weebly.com element’s equivalent weight frequency number cyclesIITJEE SKMClasses.weebly.com unit time. 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Extn. 2nd Stage conduct heat (often noted IITJEE skmclasses.weebly.com k thermochemistry study absorption release heat within chemical reaction thermodynamics study effects changing temperature, volume pressure work, heat, skmclasses.weebly.com energy on macroscopic scale I-Bas Consulting Pvt. 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Ltd., Rajaji Nagar location particle makes momentum uncertain knowing momentum particle makes location uncertain unit cell smallest repeating unit lattice unit factor statements Manhattan Review, Jaya Nagar convertingIITJEE SKMClasses.weebly.com units universal ideal gas constant proportionality constant ideal gas law (0.08206 L·atm/(K·mol)) valence electron outermost electrons IITJEE SKMClasses.weebly.com atom IITJEE SKMClasses.weebly.comIITJEE SKMClasses.weebly.com located electron shells Valence bond theory theory explaining chemical bonding within molecules discussing valencies number chemical bonds formed IITJEE SKMClasses.weebly.com atom van der Waals force – one forces (attraction/repulsion)IITJEE SKMClasses.weebly.com molecules van ‘t Hoff factor – ratio moles particles solutionIITJEE SKMClasses.weebly.com moles solute dissolved vapor IITJEE SKMClasses.weebly.com substance below critical temperature gas phase vapour pressure – pressure vapour over liquid at equilibrium vaporization phase changeIITJEE SKMClasses.weebly.com liquidIITJEE SKMClasses.weebly.com gas viscosity – resistance liquidIITJEE SKMClasses.weebly.com flow (oil) volt one joule workIITJEE SKMClasses.weebly.com coulomb unit electrical potential transferred voltmeter – instrument IITJEE SKMClasses.weebly.com measures cell potential volumetric analysis Endeavor, Jaya Nagar 5th Block titration water – H2O – chemical substance, major part cells skmclasses.weebly.com Earth, skmclasses.weebly.com covalently bonded wave function function describing electron’s position three-dimensional space worknamount force over distance skmclasses.weebly.com terms joules energy X-ray ionizing, electromagnetic radiation gamma skmclasses.weebly.comUV rays X-ray diffraction – method skmclasses.weebly.com establishing structures crystalline solids using singe wavelength X-rays skmclasses.weebly.com looking diffraction pattern X-ray photoelectron spectroscopy spectroscopic technique IITJEE SKMClasses.weebly.com measure composition material yield amount product produced during chemical reaction zone melting way remove impuritiesIITJEE SKMClasses.weebly.com IITJEE SKMClasses.weebly.com element melting skmclasses.weebly.com slowly travel IITJEE SKMClasses.weebly.com ingot (cast) Zwitterion chemical compound whose net charge zero skmclasses.weebly.comhence electrically neutral IITJEE SKMClasses.weebly.com positive skmclasses.weebly.com negative charges due formal charge, owing partial charges IITJEE SKMClasses.weebly.com constituent atoms acetals acylation addition aggregation alcohols aldehydes aldol reaction alkaloids alkanes alkenation alkene complexes alkenes alkyl halides alkylation alkyne complexes alkynes allenes allylation allyl complexes aluminum amides amination amines amino acids amino alcohols amino aldehydes annulation annulenes antibiotics antifungal agents antisense agents antitumor agents antiviral agents arene complexes arenes arylation arynes asymmetric catalysis asymmetric synthesis atropisomerism autocatalysis azapeptides azasugars azides azo compounds barium benzylation betaines biaryls bicyclic compounds biomimetic synthesis bioorganic biosynthesis boron bromine calixarenes carbanions carbene complexes carbenes carbenoids carbocation carbocycles carbohydrates carbonyl complexes carbonylation carboxylic acids catalysis catenanes cations cavitands chelates chemoselectivity chiral auxiliaries chiral pool chiral resolution chirality chromium chromophores cleavage clusters combinatorial complexes condensation conjugation copper coupling cross-coupling crown compounds cryptands cuprates cyanines cyanohydrins cyclization cycloaddition cyclodextrines cyclopentadienes cyclophanes dehydrogenation dendrimers deoxygenation desulfurization diastereoselectivity diazo compounds diene complexes Diels-Alder reaction dihydroxylation dimerization diols dioxiranes DNA domino reaction drugs electrocyclic reactions electron transfer electrophilic addition electrophilic aromatic substitution elimination enantiomeric resolution enantioselectivity ene reaction enols enones enynes enzymes epoxidation epoxides esterification esters ethers fluorine free radicals fullerenes furans fused-ring systems gas-phase reaction genomics glycolipids glycopeptides glycosidases glycosides glycosylation green chemistry Grignard reaction halides halogenation halogens Heck reaction helical structures heterocycles heterogeneous catalysis Jain International Residential School Jakkasandra Post, Kanakapura Taluk Bangalore high-throughput JSS Public School, HSR Layout No 4/A, 14th Main, 6th Sector HSR Layout, Bangalore screening HIV homogeneous catalysis host-guest systems hydrazones hydrides hydroboration hydrocarbons hydroformylation hydrogen transfer hydrogenation Freedom International School C A # 33, Sector IV HSR Layout, Bangalore hydrolysis hydrosilylation hydrostannation hyperconjugation imides imines indium indoles induction inhibitors insertion iodine ionic liquids iridium iron isomerization The Brigade International School , Brigade Millenium JP Nagar Brigade Millenium, JP Nagar Bangalore ketones kinetic resolution lactams lactones lanthanides Lewis acids ligands lipids lithiation lithium macrocycles magnesium manganese Mannich bases medicinal chemistry metalation metallacycles metallocenes metathesis Michael addition Mitsunobu reaction molecular recognition molybdenum multicomponent reaction nanostructures natural products neighboring-group effects nickel nitriles nitrogen nucleobases nucleophiles nucleophilic addition nucleophilic National Centre For Excellence 154/1, “Victorian Enclave”, 5th Main, Malleshpalya, Bangalore aromatic substitution nucleosides nucleotides olefination oligomerization oligonucleotides oligosaccharides organometallic reagents osmium oxidation oxygen oxygenations ozonolysis palladacycles palladium peptides pericyclic reaction peroxides phase-transfer catalysis phenols pheromones phosphates phosphorus phosphorylation Adugodi Aga Abbas Ali Road Agaram Agrahara Dasara Halli Agrahara Dasarahalli Airport Exit Road Airport Main Road Airport Road Akkipet Ali Askar Road Alur Venkatarao Road Amarjyothi Layout Amruth Nagar Amrutha Halli Ananda Nagar Anandrao Circle Anche Palya Ane Palya Anekal Anjana Nagar Anubhava Nagar APMC Yard Arabic College Arakere Arcot Sreenivasachar Street Ashok Nagar Ashwath Nagar Attibele Attiguppe Austin Town Avala Halli Avenue Road B. Narayanapura Babusahib Palya Bagalagunte Bagalur Balaji Nagar Balepet Banashankari Banashankari 1st Stage Banashankari 2nd Stage Banashankari 3rd Stage Banaswadi Banaswadi Ring Road Bangalore G.P.O Bannerghatta Bannerghatta Road Bapuji Nagar Basappa Circle Basava Nagar Basavanagudi Basaveshwara Nagar Basaveshwara Nagar 2nd Stage Basaveshwara Nagar 3rd Block Basaveshwara Nagar 3rd Stage Basaveshwara Road Bazaar Street Begur BEL Road Bellandur Bellandur Outer Ring Road Bellary Road BEML Layout Benagana Halli Bendre Nagar Benson Town Bharati Nagar Bhattara Halli Bhoopasandra Bhuvaneshwari Nagar Bidadi Bileka Halli Bilekahalli Binny Mill Road Bismillah Nagar Bommana Halli Bommanahalli Kendriya Vidyalaya Malleswaram 18th Cross Malleswaram Bangalore Bommasandra Bommasandra Industrial Area Brigade Road Brindavan Nagar Brookefield Brunton Road BTM 1st Stage BTM 2nd Stage Bull Temple Road Palace Orchards/Sadashivnagar area located north city centre IITJEE SKMClasses.weebly.com property prices higher brackets possibly IITJEE SKMClasses.weebly.com up-market residential area in Bangalore M.G. Road/Brigade Road M.G. Road skmclasses.weebly.comBrigade Road main commercial areas Bangalore. Residential areas nearbyIITJEE SKMClasses.weebly.com Brunton Road Rest House Road, St. Mark’s Road skmclasses.weebly.comLavelle Road Airport Road/Indiranagar eastern suburb, Indiranagar is easily accessible IITJEE city centre skmclasses.weebly.com Airport Koramangala Located south Indiranagar, Koramangala quite favourite IITJEE SKMClasses.weebly.com IT professionals Despite 7 kmsIITJEE SKMClasses.weebly.com city centre, property values Ulsoor scenic man-made lake Ulsoor seen a spurt building activity last few years.IITJEE SKMClasses.weebly.com proximityIITJEE SKMClasses.weebly.com M.G Road jacked up property prices here Jayanagar/J.P. Nagar/Banashankari proximity areas Electronic City main reason skmclasses.weebly.comtheir growth recent past Jayanagar largest colonies Asia skmclasses.weebly.comthese areas popular areas Bangalore. Jayanagara originally namedIITJEE SKMClasses.weebly.com Sri Jayachamarajendra wodeyar last king Mysore. Later Sri Kumaran Children’s Home Survey No 44 – 50, Mallasandra Village Uttarahalli Hobli, Off Kanakapura Main Road, Bangalore skmclasseslocality namedIITJEE SKMClasses.weebly.com current DD kendra is situated known IITJEE skmclasses.weebly.com JC Nagar or Jayachamarajendra Nagar Delhi Public School, North Campus Survey No. 35/A, Sathanur Village Jala Hobli, Bangalore Jayanagar IITJEE SKMClasses.weebly.com literally Victory City Jayanagar IITJEE skmclasses.weebly.com traditionally regarded IITJEE skmclasses.weebly.com southern end Bangalore South End Circle “, wherein six roadsIITJEE SKMClasses.weebly.com different areas meet skmclasses.weebly.com historic Ashoka Pillar mark southern end city bear this fact. newer extensions IITJEE SKMClasses.weebly.com taken away this distinctionIITJEE SKMClasses.weebly.com Jayanagar still remains one IITJEE SKMClasses.weebly.com southern parts city Malleshwaram Basavanagudi Malleshwaram north Bangalore, Basavanagudi south IITJEE SKMClasses.weebly.com areas oldest Bangalore skmclasses.weebly.com residents IITJEE SKMClasses.weebly.com original inhabitants City. Malleswaram PSBB Learning Leadership Academy
# 52, Sahasra Deepika Road, Laxmipura Village, Off Bannerghatta Main Road Bangalore located actually north-west Bangalore derives IITJEE SKMClasses.weebly.com name IITJEE SKMClasses.weebly.com famous Kaadu Malleshwara temple 8th Cross in Malleshwaram, skmclasses.weebly.comGandhibazar/ DVG Road in Basavanagudi IITJEE SKMClasses.weebly.com popular areas in Bangalore skmclasses.weebly.comshopping during festival times. Malleswaram been homeIITJEE SKMClasses.weebly.com several important personalities skmclasses.weebly.cominstitutions. Bangalore’s own Nobel laureate, C.V. Raman, late Veena Doreswamy Iyengar skmclasses.weebly.com M.Chinnaswamy cricket stadium is named, academician M.P.L. Sastry, poet G.P. Rajaratnam skmclasses.weebly.com Dewan Seshadri Iyer institutions IITJEE SKMClasses.weebly.com Canara Union club Konkani-speaking people in 1930 IITJEE SKMClasses.weebly.comIITJEE SKMClasses.weebly.com this day hosts a variety cultural activities Malleswaram Association, hub area’s sporting activity since 1929 skmclasses.weebly.com Chowdaiah Memorial hosting great names music skmclasses.weebly.comtheatre. AccordingIITJEE SKMClasses.weebly.com recent figures available IITJEE SKMClasses.weebly.com Bangalore Development Authority BDA Malleswaram’s net population density is 521 personsIITJEE SKMClasses.weebly.com hectare, Bangalore City Corporation standard is 352IITJEE SKMClasses.weebly.com hectare Sadhashivnagar Sadashivanagar arguably IITJEE SKMClasses.weebly.com elite skmclasses.weebly.comexpensive neighborhood in Bangalore India fashionable among politicians, movie starsIITJEE SKMClasses.weebly.com millionaires afford homes “Beverly Hills Bangalore,” having IITJEE SKMClasses.weebly.com address in Sadashivanagar connotes high level prestige success fame Vijayanagar derivesIITJEE SKMClasses.weebly.com nameIITJEE SKMClasses.weebly.com Vijayanagara empire IITJEE SKMClasses.weebly.com flourished in south India during 15th skmclasses.weebly.com16th centuries.Vijayanag ar East is popularly known IITJEE base skmclasses.weebly.com RPC Layout (Railway Parallel Colony Layout), since this layout is along railway track. IITJEE skmclasses.weebly.com recently renamed Hampi Nagar Hampi capital Vijayanagar Empire Vijayanagar houses a large Public Library, IITJEE SKMClasses.weebly.com is one largest in Karnataka Halasuru Halasuru formerly known IITJEE skmclasses.weebly.com Ulsoor oldest neighbourhoods Indian city Bangalore predominant Tamil speaking population renowned skmclasses.weebly.com numerous temples skmclasses.weebly.comrather narrow streets skmclassesprominant areas CityIITJEE SKMClasses.weebly.com Sanjay Nagar skmclasses.weebly.com RT Nagar, Hebbal, Vyalikaval, Yeshwanthpur, Sriramapura, Rajajinagar, Rajarajeshwarinagar, Chickpet, Chamarajpet, V V Puram, Mavalli, Hanumanthanagar, Padmanabhanagar Hosakerehalli Sarakki, BTM Layout, Domlur, Gandhinagar, Vasanthanagar, Vivek Nagar, Cox Town, Frazer Town Benson Town Bangalore Roads Many roads Bangalore had European names South Parade Road, Albert Victor Road, Hardinge Road, Grant Road several roads Bangalore derived Delhi Public School Sarjapur, Bangalore East Survey No.43/1B & 45, Sulikunte Village, Dommasandra Post, Bangalore IITJEE SKMClasses.weebly.com military nomenclature Mahatma Gandhi Road MG Raod called IITJEE skmclasses.weebly.com South Parade Roadskmclasses.weebly.com nomenclature Independence Edify School Electronic City
105, 34th Main, 23rd Cross, Sector-A, Surya Nagar Phase-2, Anekal-Chandapura Main Road, Electronic City Chamarajpet First Main Road named Albert Victor Road 1889 future King Edward VII Englskmclasses.weebly.com renamed Alur Venkatarao Road,IITJEE SKMClasses.weebly.com well-known Kannada writer skmclasses.weebly.comprotagonist unification National Public School, Koramangala National Games Village Koramangala, Bangalore Kannada-speaking areas andlater shortened IITJEE skmclasses.weebly.com A.V. Road. Avenue road earlier known Doddapete Infantry Road became Bhagavan Mahaveer Road 2004 Chamarajendra Park Jyothi Kendriya Vidyalaya Yelachenahalli, Kanakapura Road Bangalore IITJEE skmclasses.weebly.com Cubbon Park IITJEE SKMClasses.weebly.com Sir Mark Cubbon British Commissioner Mysore mid-19th century. Fraser Town, IITJEE SKMClasses.weebly.com named Sir Stuart Fraser scholar tutor Maharaja Krishnaraja Wadiyar IV Pulakeshinagar. Hardinge Road old name Pampa Mahakavi Road. sometime, Cunningham Road crowded bazaar being called Sampangi Ramaswamy Temple Road Race Course Road became Devraj Urs Road National Public School, Rajajinagar 1036-A, Purandarapura, V Block, Rajajinagar, Bangalore skmclasses.weebly.comGrant Road became Vittal Mallya Road IITJEE SKMClasses.weebly.com two Vittal Mallya Roads skmclasses bund Sampangi Tank Kanteerava Stadium Gear Innovative International School GEAR Road, Doddakannelli, Off Sarjapur Road & Outer Ring Road, Bangalore IITJEE SKMClasses.weebly.com built MacIver Town Shantala Nagar Assayee Road Meanee Road those names commemoration wars fought Madras New Horizon Gurukul Ring Road Marathalli, Behind New Horizon College of Engineering, Bangalore , Bangalore IITJEE skmclasses.weebly.com Sappers, BGS National Public School Ramalingeshwara Cave Temple Hulimavu, Bangalore IITJEE SKMClasses.weebly.com Presidency School (Bangalore – East) CA Site 7P1A, 2nd A Main, 3rd A cross, East of NGEF Layout, Kasturinagar, Bangalore British Army against Marathas first decade 19th century Basavanagudi, meaning temple Basava skmclasses.weebly.com big bull situated area reason behind naming area Basavanagudi extension skmclassesformed around 1900. Gandhi Bazar, earlier known merely Angadi Beedhi School Of India Anekal Road, Bannerghatta, Bangalore skmclasses formed Kumarapark came skmclasses existence 1947, year Indian Independence, whereas Jayanagar skmclasses.weebly.comRajajinagarIITJEE SKMClasses.weebly.com thought year later 1948 skmclasses.weebly.com orchards Bangalore Palace skmclasses developed housing colony skmclasses.weebly.comnamed Sadashivanagar 1960,IITJEE SKMClasses.weebly.com Orchids The International School Jalahalli, Nagarbavi, Mysore Road, Sarjapur Road, BTM, Bangalore well-known freedom fighter Dakshina Kannada Karnad Sadashiva Rao BVK Iyengar Road Byappana Halli Byatarayanapura Byrasandra C.V Raman Nagar Cambridge Layout Cambridge Road Cantonment Carmelaram Castle Street Central Street Chamarajapet Shanthi Theatre South End Circle INOX Shree Garuda Swagath Mall, 4th Floor, Tilak Nagar Main Road INOX Bangalore Central-2, 5th Floor, 45th Cross Maheshwari Theater Bannerghatta Main Road Gopalan Cinemas Gopalan Innovation Mall, JP Nagar 3rd Phase Chandapura Chandra Layout Global Academy For Learning Sri Chowdeshwari Farm, Near Global Village IT Park, National Public School, HSR Layout P2/32, Sector 4, HSR Layout Bangalore Pattanagere Main Road, Rajarajeshwarinagar, Bangalore Chickpet Chikkabanavara Chikkadugodi Chikkallasandra Chikkamavalli Cholara Palya Chowdeshwari Temple Street Chunchagatta Church Street Clevelskmclasses.weebly.com Town CMH Road Coles Park Commercial Street Commissariat Road Cooke Town Corporation Circle Cottonpet Cox Town Crescent Road Cubbon Park Cubbon Road Cubbonpet Cunningham Road Dairy Circle Dasara Halli Dasarahalli Devaiah Park Devana Halli Devanahalli Devara Chikkana Halli Devara Jeevana Halli Devasandra Dharmaram College Dickenson Road Dispensary Road Dodda Banaswadi Dodda Bommasandra Dodda Kallasandra Dodda Kanna Hally Dodda Mavalli Doddaballapur Road Doddaballapura Doddana Kundi Dollars Colony Domlur Domlur 2nd Stage Domlur Ring Road Dooravani Nagar Dr. Ambedkar Veedhi Dr. DVG Road Delhi Public School, South 11 K.M., kanakapura Road Konanakunte Post, Bangalore Dr. Raj Kumar Road Dr. TCM Royan Road Ejipura Electronic City Field Marshal Cariappa Road Frazer Town Ganapathi Nagar Gandhi Bazaar Gandhi Nagar Ganga Nagar Gangadhar Chetty Road Ganigarpet Garvebhavi Palya Gavipuram Extension Gayathri Nagar Geddala Halli Geddalahalli Giri Nagar Giri Nagar 1st Phase Giri Nagar 2nd Phase GM Palya Gokula Golf Course Road Gorgunte Palya Govindaraj Nagar Green Park Extension, Guddada Halli Gundopanth Street National Public School, Indiranagar 12 A Main HAL II Stage, Bangalore H.Siddaiah Road Haines Road HAL HAL 2nd Stage HAL 3rd Stage HAL Airport Road Hampi Nagar Hanumantha Nagar Hayes Road HBR Layout Hebbal Kempapura Hebbal Ring Road Hegde Nagar Heggana Halli Hennur Hesaraghatta HKP Road HMT Layout Hongasandra Hoody Horamavu Hosakere Halli photochemistry photooxidation piperidines polyanions polycations polycycles polymers Porphyrins prostaglandins 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Training iPhone Development Training Mobile Application Testing Training Mobile Gaming Training Mobile Application Development Training Oakridge International School Oakridge International School, Sarjapur Road, , Bangalore School of India, Bannerghatta, Bangalore Delhi Public School DPS North Campus, Yelahanka, Bangalore Jain International Residential School (JIRS), Jakkasandra Post, Bangalore Delhi Public School (DPS East), Sarjapur, Bangalore TREAMIS World School, Electronics City, Bangalore South Delhi Public School (South), Kanakapura Road, Bangalore The Deen’s Academy, Whitefield, Bangalore National Public School (NPS), Koramangala, Bangalore Royale Concorde International School, Kalyan Nagar, Bangalore Freedom International School, HSR Layout, Bangalore Air Force School Army Public School Bangalore Military School BGS International School Cambridge Public School Delhi Public School Deva Matha Central School Jain International Residential School Kendriya Vidyalaya A M C School A.S.C Public School Amara Jyothi Public School Anand Shiksha Kendra ICSE Syllabus ACTS Secondary School B Mona High School Baldwin Boys High School Baldwin Girls High School Bishop Cotton Boys School Bishop Cotton Girls School Brigade School Candor International School Cambridge Public School Cathedral High School Chinmaya Vidyalay Christ Academy Ekya School Gnan Srishti School of Excellence Gopalan National School India International School IIS Lawrence School-ICSE New Horizon Public School Notre Dame Academy Paradise Residential School Patel Public School Podar International School Prakriya Green Wisdom School Primus School Ryan International School Sishu Griha St. Francis De Sales (SFS) High School Sherwood High Sri Kumaran Childrens Home St Francis School St Johns High School St Thomas Public School St. Patricks Academy St. Peters School Vibgyor High CBSE Syllabus AECS Magnolia Maaruti Public School Amaatra Academy Amrita Vidyalayam BGS-NPS School Brigade School BRS Global Centre 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Carr Middle School, UNITED STATES Prairie Seeds Academy, UNITED STATES Roland Park K-8 Magnet School, UNITED STATES Sterling Middle School UNITED STATES The Aga Khan Academy, Hyderabad, INDIA Diploma Programme Ausangate Bilingual School PERU Author’s School Istochnik RUSSIAN FEDERATION Colegio Fiscal Técnico El Chaco ECUADOR Colegio Juan Bautista Montini ECUADOR Colegio Nacional Ciudad de Cuenca ECUADOR Colegio Nacional Experimental Salcedo, ECUADOR Colegio Nacional Machachi, ECUADOR Colegio Nacional Mixto El Playon, ECUADOR Colegio Técnico Cascales, ECUADOR Dar al Marefa Private School, UNITED ARAB EMIRATES Escola Internacional del Camp SPAIN Gymnasium Jovan Jovanovic Zmaj SERBIA ISTEK Private Acibadem Schools TURKEY Instituto Superior Tecnológico Carlos Cisneros ECUADOR Instituto Superior Tecnológico Daniel Alvarez Burneo ECUADOR Instituto Técnico Superior Isabel de Godin ECUADOR King Abdulaziz Saudi School Rome ITALY Riga State Gymnasium Nr. 2 LATVIA Saudi School Vienna AUSTRIA State IS Seeheim Jugenheim/Schuldorf Bergstrasse GERMANY Unidad Educativa Bolívar, ECUADOR Unidad Educativa Abelardo Moncayo, ECUADOR Unidad Educativa Fiscomisional Verbo Divino, ECUADOR Unidad Educativa Mayor ECUADOR Unidad Educativa Nueva Semilla, ECUADOR Unidad Educativa Temporal Juan Bautista Vásquez, ECUADOR Primary Years Programme Ajman Academy UNITED ARAB EMIRATES British International School Kiev UKRAINE Cache La Poudre Elementary School, UNITED STATES Dr. Thomas S. O Connell Elementary School UNITED STATES Gems World Academy Abu Dhabi UNITED ARAB EMIRATES Hebron-Harman Elementary School, UNITED STATES International School of Solothurn, SWITZERLAND Lisa-Junior Primary School AUSTRIA Madison Richard Simis Elementary School, UNITED STATES Miina Härma Gümnaasium, ESTONIA Riffenburgh Elementary School UNITED STATES Roscoe Wilson Elementary School, UNITED STATES Singapore International School INDIA William H. Wharton K-8 Dual Language Academy UNITED STATES World Academy of Tirana, ALBANIA École Centrale, CANADA École Micheline-Brodeur CANADA École Saint-Édouard, CANADA École élémentaire catholique Jean-Paul II CANADA Özel Istanbul Coskun Koleji Anaokulu & Ilkokulu TURKEY Middle Years Programme Abraham Lincoln Middle School UNITED STATES Beijing Huijia Private School CHINA Cakir Middle School TURKEY Durango High School UNITED STATES Emirates IS Meadows, UNITED ARAB EMIRATES Madison International School, MEXICO Meadow Park Middle School, UNITED STATES North Central High School, UNITED STATES Phuket International Academy Day School THAILAND Ray Wiltsey Middle School UNITED STATES Rockridge Secondary School CANADA School Lane Charter School UNITED STATES Strothoff International School Rhein-Main Campus Dreieich GERMANY Tsukuba International School JAPAN École Père-Marquette, CANADA École secondaire Saint-Luc, CANADA Diploma Programme Anania Shirakatsy Armenian National Lyceum Ed’l Complex-CJSC, ARMENIA COLEGIO ALAUDA SPAIN Colegio Británico, MEXICO Colegio Nacional Camilo Gallegos Toledo ECUADOR Colegio Nacional Experimental Amazonas, ECUADOR Colegio Nacional Experimental María Angélica Idrobo, ECUADOR Colegio Nacional San José, ECUADOR Eastern Mediterranean International School, ISRAEL Emirates National School UNITED ARAB EMIRATES GEMS American Academy Abu Dhabi, UNITED ARAB EMIRATES German International School Sharjah UNITED ARAB EMIRATES Instituto Tecnológico Superior Angel Polibio Chaves, ECUADOR International School Moshi Arusha Campus TANZANIA, UNITED REPUBLIC OF International School of Bydgoszcz POLAND Ludoteca Elementary & High School, Padre Víctor Grados, ECUADOR Léman International School Chengdu CHINA Metropolitan School of Panama, PANAMA Munic. Atms. Educ. Institution Kogalym Secondary School ?8, RUSSIAN FEDERATION Phorms Bilingual Gymnasium, GERMANY Royal High School, UNITED STATES SIS Swiss International School Stuttgart-Fellbach, GERMANY Seedling Public School INDIA The British School of Beijing CHINA Unidad Educativa Fiscal Experimental del Milenio, ECUADOR Unidad Educativa Juan de Velasco ECUADOR Unidad Educativa Tumbaco, ECUADOR École secondaire Gaétan Gervais, CANADA École secondaire Hanmer CANADA Stonehill International School American School of Bombay Mumbai Day school offering PYP MYP DP Dhirubhai Ambani International School Mumbai Day school offering DP Ecole Mondiale World School, Mumbai Day school offering DP Jamnabai Narsee School Mumbai Day school offering DP Ahmedabad International School Ahmedabad Day School offering PYP Mahatma Gandhi International School Ahmedabad Day school offering MYP Mahindra United World College of India Pune Boarding school offering DP Mercedes-Benz International School Pune American Embassy School Delhi Day school offering DP The British School, Delhi Day school offering DP Pathways World School, Gurgaon Boarding school offering PYP DP SelaQui World School, Dehra Dun Boarding school offering DP Canadian International School, Bangalore Mixed Boarding Day school offering DP International School of Bangalore, Bangalore Mixed Boarding Day school offering DP Oakridge International School Hyderabad Day school offering PYP Chinmaya International Residential School Coimbatore Boarding school offering DP Good Shepherd International School Ooty Boarding school offering DP Kodaikanal International School, Kodaikanal Boarding school offering DP Home Tuition Group teachers available small groupsstudents IB International Baccalaureate Programme, IGCSE, ISc, ICSE, CBSE Schools offering IB ( International Baccalaureate ) Programme Bangalore International School Geddalahalli Hennur Bagalur Road Kothanur Post Bengaluru India 560 077 Stonehill International School, 1st Floor, Embassy Point #150, Infantry Road Bengaluru 560 001 Stonehill International School 259/333/334/335 Tarahunise Post Jala Hobli, Bengaluru North 562157 Candor International School Begur Koppa Road, Hullahalli Off Bannerghatta Road, Near Electronic City Bangalore 560105 Greenwood High International School Bengaluru, No.8-14, Chickkawadayarapura, Near Heggondahalli Gunjur Post, Varthur Sarjapur Road, Bangalore 560087 Sarla Birla Academy, Bannerghatta, Bangalore, Canadian International School, Yelahanka, Bangalore Indus International School Billapura Cross Sarjapur Bangalore

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