Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.
No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.
Microtek UPS service in Bangalore is very bad. Twice I bought Microtek UPS ( Uninterrupted Power Supply ) from Powercone System, Kempanna Layout, Seshadripuram, Bangalore. Both times the UPS burned up around / before 2 years. No guarantee and warrantee was honored. No replacement is given. While selling all are very eager to sell. Many services are promised. After something goes bad, then the actual colour of service is understood. The stories told me …. We do not repair the UPS here in Bangalore. We have to send it to our Repair shop in North India. It generally comes after 3 weeks or more. ( These stories are never told while selling the things ).
It is much better to buy a UPS that is manufactured in the same city, locally. Then the repair and support may be better. For all Electronic Items, the least cost one must be bought. In any case warranty and Repair will be a big issue. If the least cost one is bought and it needs to be replaced, we do not have to bear much loss. The costly one also in any case has the same fate.
Summary ( Observations )
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1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem
” privately “.
The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
7 ) No training is provided to all these mechanics for new models such as Digital models.
8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.
Details of all that happened with me -
In Bangalore the service has been outsourced to a company named Silicon India. From websites there is no way to reach them.
As I talked to the call centre a few times they gave me a wrong name of a Manager ( Ms Pavithra ) with wrong telephone number. Later I came to know that manager has already left.
They call centre gave me an email id which was wrong and bounced. ( ifbhelpdesk@tvs_e.com )
I could finally manage 2 land line numbers, out of which 1 I realized is NOT WORKING / disconnected long time back. The other land line has lot of disturbance in talking.
With lot of difficulty I could contact ” Silicon India ” without realizing that I am NOT talking to IFB.
After 2 weeks of followup a guy named Feroz came without any equipments. He had NO clue about the technology and circuit. He admitted that he NEVER has opened a Digital 7 kg before !
He vanished by promising me that next day he will come with another guy who knows the things. 1 week passed …. I started following up again.
I told the Manager ( John and Klara ) that I do not want to deal with Feroz. Pls send someone else.
To my surprise after 2 days Feroz again came with another short heighted guy. BOTH WERE DRUNK.
As I quizzed them I realized that they do not have any identity card, nor they are from IFB. They are from Silicon India.
They opined that my washing machine motor is bad. I disagreed as there was no sign of burning or whatever else.
From the website I can not find any email or any direct contact of IFB Managers.
I wrote complains in the website, which went to Chennai TVSe and IFB Bangalore Manager. The assistant manager called me and promised to sent IFB mechanic.
He never contacted me back. I followed up with him so many times ( 9379056930 ). All without any use. Always he says that after 2 days I will send my mechanic !
These guys get their salary even if any number of customers are unhappy.
I opened the washing machine myself. Moved and rotated different parts as well tightened all the wires. I guess something was loose somewhere, my machine started working !
In this process I saved 9000 Rs instead of changing a good motor as per the advice of the DRUNKARDS.
After my washing machine worked fine for 3 more months, ( in which time NO one from TVSe, IFB or Silicon India ever enquired if my problems were solved )
suddenly one day a new problem started. It stopped working. The symptoms were completely different from the first issue, which got corrected of its own.
I once again tried to tighten all the wires etc. Thats the max I can do of my own but the problem persists.
As I contacted the assistant manager again, ( as I do not want to deal with Silicon India guys any more ),
that promise of sending of mechanics after 2 days continues. He speaks nicely over the phone, but just does not help.
He gets his salary REGARDLESS my washing machine works or not.
After all this if you wish to buy an IFB product, I am sure you are adventurous.
You can mail me at firstname.lastname@example.org in case you want to know my further experience that awaits me from future of today !
Subhashish Chattopadhyay the Zookeeper
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